Server Busy in MyDrive Connect — TomTom Community

Server Busy in MyDrive Connect

messcarmesscar Posts: 5 [Master Explorer]
edited August 29 in MyDrive Connect
I have tried to update my TomTom Via135 and just get Server Busy for the past 2 days

Best Answers

Answers

  • lampardlampard Posts: 4,185 TomTom Moderator
    Hi @messcar

    Can you please try again and check for the updates in MyDrive Connect by following the steps below?
    • If your navigation device is connected to the computer, disconnect it.
    • Right click the MyDrive Connect icon in the Windows notification area or Apple menu bar and then select Cogwheel > Settings.
    • Select the tab Downloads.
    • Click Empty download folder.
    • Click Save settings.
    • Restart MyDrive Connect to check for the updates.Click the MyDrive Connect icon in the Windows notification area or Apple menu bar and then click Quit> Start MyDrive Connect.
    Hope this helps!

    Regards, lampard
  • messcarmesscar Posts: 5 [Master Explorer]
    Thanks for your reply I removed the TomTom My Drive Connect from my computer, and then re installed the soft ware and this cleared the problem it is now in the process of installing the latest maps to my Via135 sat nav.
  • messcarmesscar Posts: 5 [Master Explorer]
    Thanks for your help your suggestions did the trick now updated.
  • Jan_75_123Jan_75_123 Posts: 2 [New Seeker]
    I re-installed MyDrive, However still having the problem that the server is busy.
    MyDrive also corrupted my navigation system, since it removed the complete map.
    result: No map on my device and MyDrive also not working anymore.
    :'( :'(
  • Jan_75_123Jan_75_123 Posts: 2 [New Seeker]
    fergussion wrote: »
    @messcar

    Log out, uninstall the application and download a new version from their website.

    I did so, but without result.
  • messcarmesscar Posts: 5 [Master Explorer]
    Did you make sure that the download folder had been cleared. accessed via "Settings" "Downloads", "Empty Download Folder"
  • VikramKVikramK Posts: 8,111 TomTom Moderator
    edited September 23
    Hi All,

    Anyone on this thread still getting the Server busy message, I would need some log files which will be needed by our Development Team to investigate the issue better.

    1. Enable the logs (from Setting> general>Enable MyDrive Connect logs)>
    ymelulu3w920.png

    2. Now connect the device to MyDrive Connect and check if you are able to update?

    Do you still see the Server busy error?

    4. Here we will require the log file
    TO GET THE LOG-FILE

    Make sure your MyDrive Connect is NOT running when you are making these changes.

    f7nyx7d96g8o.png


    (Go to system tray and make sure you have quit the MyDrive Connect application)

    5. Then go to C:\Users\yourusername\AppData\Local\TomTom\HOME3

    6. Open prefs.ini ….. Make logLevel=255
    Also make a new entry with UrlQuery="?logLevel=FINER" under environment

    Start MyDrive Connet > If you still see the busy server error, you can zip the logs folder found in C:\Users\yourusername\AppData\Local\TomTom\HOME3\Logs and send it to me through a private message.

    Thank you,
    Vikram
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