Updating problems with TomTom Go Basic — TomTom Community

Updating problems with TomTom Go Basic

pj_pj_ Posts: 5 [Master Explorer]
Hello,

I would like to connect my phone to my Tomtom device, but it's impossible because the Mydrive app wants version 10 of iOS. The problem is, if I go to Settings in my phone, it tells me iOS is up to date. And, indeed, I've updated it a few minutes ago. It couldn't be fresher.

The version which was automatically installed is version 9.3.6 and it's outside my control: the phone just downloads the latest version of the OS. You can't choose this or that version.

Another problem: if I launch Mydrive Connect, it says it has to be updated. But, if I click on Update, the software just quits! And, if I click on Ignore, a splash screen appears and nothing can be done except hiding the window, going in Settings and quitting. All other menu choices are missing.

Thank you in advance for your help.

Best regards,

Pierre

Best Answer

  • pj_pj_ Posts: 5 [Master Explorer]
    Accepted Answer
    Thank you very much, this answers my question!

Answers

  • YamFazManYamFazMan Posts: 19,478
    Superusers
    edited September 2019
    Hi
    @pj_

    The NAV5 (Wi-Fi) devices like you’re Go Basic normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
  • pj_pj_ Posts: 5 [Master Explorer]
    YamFazMan, thank you very much for your help, but I wanted to connect my phone to my Tomtom device in order to get alerts for live traffic updates. If I have understood correctly, this isn't possible if the Mydrive app isn't installed on my phone.

    My problem is that I have just installed the latest iOS version on my phone (9.3.6, updated an hour ago), but the Mydrive app refuses to be installed with an error message saying that it needs version 10.
  • YamFazManYamFazMan Posts: 19,478
    Superusers
    edited September 2019
    Hi
    @pj_

    If you need a basic Phone and Data Connection you don't need the MyDrive App
    Just a Straight Bluetooth Connection see option (2)

    On my GO 520
    Tap 4Dot (.... Menu) --> Bluetooth
    Add Phone
    _____________________

    Option (1)...
    Tap (?) Follow the on screen instructions to pair Bluetooth If required install & Sync the MyDrive App on the Phone
    Or
    Option (2)... (Scroll up to... If your not interested in using the 'MyDrive App' and its features)
    Note the next page of info is off the bottom of the screen
    Tap Not interested in all of theses features

    On Most of my devices (And when using my Windows Phone, no MyDrive App for Windows Phones)

    I use Option (2)
    ______________________

    On the iPhone with Bluetooth turned on
    Tomtom GO 520 appears under Other devices
    Tap the offered Tomtom GO 520
    Agree to 'Pair' on both devices
    If required Agree to Allow Contacts & Favourites to sync
    Tap Done
    _________________________

    Edit...
    Wi-Fi is definitely TURNED OFF
    I am not using the MyDrive App
    Just a simple Bluetooth Connection


    Live Traffic shows a Connected
    3oiohmablncj.jpg
    My iPhone showing as connected
    konqtpylckos.jpg
    I am not using the MyDrive App
    Therefore 'Smart-Phone Messaging' is unable to connect

    Edit... I suppose could set the switch to 'Off'
    p486878s3ubp.jpg
    Live Traffic over Bluetooth
    kce5yr0jdli3.jpg
    ATB YFM
  • pj_pj_ Posts: 5 [Master Explorer]
    Accepted Answer
    Thank you very much, this answers my question!
  • YamFazManYamFazMan Posts: 19,478
    Superusers
    Hi
    @pj_

    You're welcome, glad you're sorted :)

    ATB YFM
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