GO 6250 GPRS disconnected, why? — TomTom Community

GO 6250 GPRS disconnected, why?

New unopened device.
No GPRS connection. Only online traffic information and radar information are available if WIFI connection is active.
I'm very expensive to make it work.
What is a SIM card? Or is it just a lie from tomtom?

Answers

  • YamFazManYamFazMan Posts: 19,670
    Superusers
    edited April 2019
    Hi
    @OlahHenrik1981

    Are you at home ???
    Your Wi-fi will take priority for the connection to Tomtom Services & Live Traffic

    If you Tap the 4Dot(…. Menu) --Setting --> System --> About... Scroll down
    Your Data Connection will show... Data Connection 'Wi-fi'
    ________________________

    You can
    (1)… Forget the Wi-fi on the device....
    You can't actually turnoff the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not connecting

    Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
    Tap Modify --> Forget
    Follow on-screen instructions to finish

    Log back into the Wi-fi after setting seeing your GPRS (SIM) Connection
    ______________________

    (2)... Move out of Range of your Wi--Fi the GPRS (SIM) will take priority for the connection to Tomtom Services & Live Traffic

    ATB YFM

  • OlahHenrik1981OlahHenrik1981 Posts: 5 [Apprentice Seeker]
    You didn't understand the problem.
    If you are not connected to the Internet via WiFi or bluetooth, there is no online information !!
    The device itself is not connected by its own built-in sim.
  • YamFazManYamFazMan Posts: 19,670
    Superusers
    Hi
    @OlahHenrik1981

    Are you at home ??? with you device plugged into a USB socket & is MyDrive Connect running in the Background
    USB Will take priority over GPRS (SIM) Connection

    ARB YFM
  • OlahHenrik1981OlahHenrik1981 Posts: 5 [Apprentice Seeker]
    You still don't understand.
    All connections are off.
    There is no usb connection.
    No bluetooth connection.
    No wifi connection.
    It is not connected to its own built-in sim of the fish.

    GPRS STATUS: DISCONNECTED

    There is no online live information.
    Thanks for your try!
  • DougLapDougLap Posts: 8,261
    Superuser
    Hi @OlahHenrik1981

    If when you are away from home and have a route planned then if the Inbuilt Sim is Not Connecting to the TT servers and providing traffic data then contact Customer Support, details below.. They can check the settings for your account and unit at their end and make any necessary changes o resolve the issue. .

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

    Doug
  • YamFazManYamFazMan Posts: 19,670
    Superusers
    edited April 2019
    You still don't understand.
    All connections are off.
    There is no USB connection.
    No Bluetooth connection.
    No wi-fi connection.
    It is not connected to its own built-in SIM of the fish.
    GPRS STATUS: DISCONNECTED
    There is no on-line live information.
    Thanks for your try!
    Tomtom GO 6250 Professional User Guide
    http://download.tomtom.com/open/manuals/GO_Professional/manual.htm

    Have you set-up a tomtom Account for the device
    Getting started with your sat nav
    https://www.tomtom.com/getstarted
    Are you logged in on MyDrive on the device

    ATB YFM
  • BugiBugi Posts: 3 [Neophyte Traveler]
    Problem solved? Because I have the same
  • OlahHenrik1981OlahHenrik1981 Posts: 5 [Apprentice Seeker]
    Bugi wrote: »
    Problem solved? Because I have the same

    NO!!!!!
  • BugiBugi Posts: 3 [Neophyte Traveler]
    Did you call support?
  • DougLapDougLap Posts: 8,261
    Superuser
    Hi @Bugi

    I would contact Customer Support and get them to check everything from their end.

    Polska (Poland)
    +48 22 30 62 335
    Poniedzialek-Piatek: 9.00- 17.00

    Doug
  • OlahHenrik1981OlahHenrik1981 Posts: 5 [Apprentice Seeker]
    Bugi wrote: »
    Did you call support?

    No hungary support and call center. Fantastic tomtom.....
  • LAURE123LAURE123 Posts: 1,632
    Superuser
    Hi all

    @Bugi and @OlahHenrik1981

    The built-in SIM cards of our devices use the 2G network.
    Look at this topic, maybe it could help you, the possible actions remain the same for a professional GO6250 Wifi device.
    https://discussions.tomtom.com/fr/discussion/1117135/tomtom-5100-no-servces

    Regards.
  • DougLapDougLap Posts: 8,261
    Superuser
    Hi @OlahHenrik1981

    The following is the number provided by Tomtom for users in countries that do not have a dedicated Customer Support.

    All other countries
    +31208501004
    Monday-Friday: 9:00 to 17:30 GMT

    Doug
  • BugiBugi Posts: 3 [Neophyte Traveler]
    Ho Ho Ho successfull 😀😀😀😀

    My problem was solved last night. I opened TomTom. An unconnected antenna appeared to my eyes. Everything's back to normal. I don't know why it was sold this way
  • YamFazManYamFazMan Posts: 19,670
    Superusers
    Hi
    @Bugi

    Well spotted... glad you're sorted :)

    ATB YFM
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