Comments

• dhn Posts: 33,286 Superusers

  January 2019

  Maybe support can assist:
  
  :flag_sg: Singapore
  1800 622 7266
  Monday - Friday: 09:00 - 17:30

  0
• YamFazMan Posts: 16,533 Superusers

  January 2019

  Hi
  @bryandangfang
  
  Found this...
  Smart Media-Systems
  WHAT HAPPENS
  Smart Media-System shows 'Unknown navcore version' when connected to MyDrive Connect
  WHAT TO DO:
  That error appears when software 11.344.3064886 is installed
  It's the Navcore version which has not been released yet so this version it will be unrecognised
  There is no need to troubleshoot that we are doing our best to update our system asap
  There is no workaround available at the moment
  
  ATB YFM

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• bryandangfang Posts: 2 [Apprentice Seeker]

  April 2019

  Today the clock on the navigation display is gone only two dash and one double dot how to solve this issue

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• DougLap Posts: 4,531 Superuser

  April 2019

  Hi @bryandangfang
  
  Have you checked whether there is an Update available.
  
  Doug

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• sunnysmart Posts: 8 [Master Explorer]

  August 2019

  I have navcore version 11.344.3198541-8509 with same unknown navcore error on smart media system

  1
• lampard Posts: 4,606 TomTom Moderator

  August 2019

  Hi @sunnysmart
  
  Welcome to the Community! I've made some changes in background to fix this, please follow the steps below to apply these changes:

  • Please connect the device to MyDrive Connect running...
  • Click on the Cog Wheel Icon Screen top right
  • Click on the Downloads Tab
  • Empty download folder
  • Save settings and the device will reboot after few moments.

  Let us know how it goes!
  
  Cheers, lampard

  0
• sunnysmart Posts: 8 [Master Explorer]

  August 2019

  yeah don't seem to have that bit as for the smart built in you use "smart media connect"
  as soon as I log in I get the attached

  smart media connect.PNG 1.6M

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• sunnysmart Posts: 8 [Master Explorer]

  August 2019

  ah found the bit you refer to under the union jack icon cleared the folder down, but no change.
  I have a case open with tomtom - who say they are working on it.

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• sunnysmart Posts: 8 [Master Explorer]

  September 2019

  still waiting they have closed my case as no solution yet - great - very helpful

  1
• sunnysmart Posts: 8 [Master Explorer]

  September 2019

  does anyone have leverage with tomtom as they have not fixed this, I cant believe that so few peeps are complaining about this

  1
• SmartCicio Posts: 8 [Master Explorer]

  October 2019

  I've the same issue, from may 2019, Ive asked to the support, but until now, they donthave any solution, it's incredible!

  0
• SmartCicio Posts: 8 [Master Explorer]

  November 2019

  I' ve fixed the issue
  
  I've done in this way:
  first of all, i've an old backup, made before the issue of navcore appeared.
  I've take a different sd card, formatted it FAT 32, then I went in the car, I insert the key, I been wait that the smart media system switched on, after that I put the SD in the slot, I been wait the message, SD CONNECTED, after I' ve extracted the SD o the slot, i put it in the PC, and I copied the fles into it, after that, I'been run up SMC, and the issuen is disappeared.

  6
• MissPiggy71 Posts: 1 [Novice Seeker]

  January 8

  OK, so my Smart Car in-car media is saying disconnected and no Live Traffic etc. So, I've paid for update service on Tom Tom account (expired Sep 2019 apparently). I now can't find that product against my account details, nor find a way to download to my SD card for the car. I've tried installing TomTomMyDrive to do this and it says Navcore version not recognised, even though just downloaded from TomTom site. So how do I get my £54 piece of software onto my SD card to update my car system??
  

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• Troubadix12 Posts: 1,955 [Revered Voyager]

  January 10

  Hi MissPiggy71,
  
  you have to use SmartMediaConnect for a Smart, not MyDriveConnect.
  
  What Services do you purchased? Live-Services? SpeedCamera-updates? Map-Updates? All Together? LiveServices (Traffic) are not installed via SmartMediaConnect. That are Online-Services via SIM-Card in your InDash.
  
  Regards
  
  Troubadix12

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• sunnysmart Posts: 8 [Master Explorer]

  January 20

  seven months now with out updates as they keep giving me the runaround. " we're working on it". couldn't use the backup solution as it was not suitable as I didn't have my own backup so didn't want to risk corrupting the sd.
  arrrgh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  

  0