Comments

• lampard Posts: 5,189 Moderator

  July 2019

  The new version of Sports App 10.0.12 (Android) is now available for all the users in Google Play Store to download.
  
  Regards, lampard
  
  

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• neal_scotting Posts: 1 [New Seeker]

  August 2019

  I've just reinstalled the app and it still doesn't work. Won't open at all. I can't sync my Runner watch.
  Please help

  0
• tfarabaugh Posts: 16,626
  Superusers

  August 2019

  neal_scotting wrote: »

  I've just reinstalled the app and it still doesn't work. Won't open at all. I can't sync my Runner watch.
  Please help

  
  You should reset the connection following these steps. You first need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

  5
• Peter_R_12345 Posts: 1 [New Seeker]

  September 2019 edited September 2019

  Hi, I went through all steps written above carefully. Unfortunately my problem is not solved: After closing and starting the app, the app crashes.
  By the way: I do not have a 'factory reset' option on my watch.
  
  Watch: Runner 2,
  App: version 10.0.12
  Phone Huawei P20 lite
  Android: 9.1.0
  
  

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