Device shows no maps found
digsmud
Posts: 5 [Apprentice Seeker]
I recently attempted to update my maps but i appear to have now lost all maps
Restoring device hasnt worked s it just says "no map available"
It says Europe map is available to download but keeps crashing
I have only used the device maybe 6 times and for this to happen is most disappointing
Please help!
Restoring device hasnt worked s it just says "no map available"
It says Europe map is available to download but keeps crashing
I have only used the device maybe 6 times and for this to happen is most disappointing
Please help!
0
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Superusers
@digsmud
What's the Full Model Name of the 'Professional'
ATB YFM
Its the 6200 model
Thanks
Superusers
@digsmud
The NAV5 (Wi-Fi) devices normally update using Wi-Fi...
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device..
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If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB.
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
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Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar
ATB YFM
Did you get this sorted already?
I unable to find the device linked to your account on the forum and so I cannot check the current status.
Send me the serial number through a private message if any help is needed.
Regards
Vikram
I am unable to access the menu. as soon as it powers up it says no map available, there is nothing else I can do with it but try to upload new map.
I now fear that my internet connection isnt fast enough though
Superuser
Have you tried the following
https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest
Have you messaged the serial number to @VikramK as he requested.
Doug
Tried that several times and the download will stop saying no internet connection
Vikram has my serial number
Superuser
Have you tried it with the unit connected to the PC with MyDrive Connect open.
Also do you get the chance to select any of the World Maps and if so try Venezuela or Iraq as they are very small files.
Doug
2 hours later it appears I now have map installed
I’ll have a little look tomorrow to see if it’s up and running again 😎
Superuser
Please let us know.
Doug
Restoring device hasnt worked s it just says "no map available"