Device not listed in device manager, only display's "Charging Batter" on TomTom Start 20 — TomTom Community

Device not listed in device manager, only display's "Charging Batter" on TomTom Start 20

The device not listed at all in device manager, it doesent displays any message on screen like "conected to computer". Using original usb cable wich i tried on another same Start 20 today and perfectly performed update. Same navigation updates perfectly but this one doesent show in computer at all, only gives info that is charging battery when connected for 2 seconds and thats it. It can stay all day and charge.

Comments

  • YamFazManYamFazMan Posts: 18,022
    Superusers
    edited August 2019
    Hi
    @metalot_un43

    MyDrive Connect & Win10 64bit is working fine here....
    On the rare occasions that I have problems with MyDrive connect

    Note... For Tomtom Devices with Driver problems I would go straight to Option (3)

    Option... (1)
    Did you Clear the MyDrive Connect Cache ???
    The MDC Cache is deleted Manually, the cache does not Auto delete... At 9.13GB for the Full Europe Map... Each download soon mounts up

    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the Downloads Tab
    Empty download folder
    Save settings

    Also if you don't clear the MyDrive Cache ??? You will only re-install any corrupt Map in the Cache again, instead if a Freshly Downloaded & Installed Map

    Or

    Option... (2)
    I delete the "HOME3" and the "MyDrive Connect" folders in MyDrive Connect Program...

    Using the latest MyDrive Connect on the NAV4 Devices like your Tomtom device you can Stop the Download to MyDrive Connect you can't Stop or Clear an Update Queue

    But you can Delete the Home3 and the MyDrive Connect folders in the MyDrive Connect Program and force a reload of the Cache Data

    If you have installed MyDrive Connect to the default location using Windows 10
    It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
    Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml

    A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect
    ___________________________

    Method…..
    (1)... Disconnecting the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
    (2)... Opening ‘Run’ on the PC (click on the windows symbol bottom left – type ‘run’ in the search box – open ‘run’.
    (3)... Type into the ‘run’ box %localappdata%/TomTom
    (4)… Press Enter
    (5)... A new window opens
    (6)... Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    (7)…Close all windows
    (8)... Turn on the SatNav and reconnect it to the PC
    (9)... Open/Run ‘My Drive Connect... You will have to login as if MyDrive Connect was a fresh install... And hopefully all should be well
    _____________________________

    Option... (3) Delete & Reinstall MyDrive Connect
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it really does help)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Download and install myDrive Connect
    Here... https://www.tomtom.com/en_gb/mydrive-connect/
    DO NOT have your Tomtom device connected to your PC while installing MyDrive Connect
    Connect & Turn on your device... Login to MyDrive Connect
    Note... If there is more than one Update, I find it's best to do the updates one at a time

    ATB YFM
  • metalot_un43metalot_un43 Posts: 2 [Apprentice Traveler]
    Everything was tried, the computer doesen see the navigation as any kind of device, not even unknown. But, navigation is charging when USB cable is plugged( the original one). I think that the navigation device is displaying only charging becouse it's maybe stucked somehow. Tried this od 3 diferent computers.
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