Device shows no maps found — TomTom Community

Device shows no maps found

digsmuddigsmud Posts: 5 [Apprentice Seeker]
edited August 2019 in Map installation
I recently attempted to update my maps but i appear to have now lost all maps
Restoring device hasnt worked s it just says "no map available"
It says Europe map is available to download but keeps crashing
I have only used the device maybe 6 times and for this to happen is most disappointing
Please help!

Comments

  • YamFazManYamFazMan Posts: 19,478
    Superusers
    Hi
    @digsmud

    What's the Full Model Name of the 'Professional'

    ATB YFM
  • digsmuddigsmud Posts: 5 [Apprentice Seeker]
    Hi YFM
    Its the 6200 model
    Thanks
  • YamFazManYamFazMan Posts: 19,478
    Superusers
    edited August 2019
    Hi
    @digsmud

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device..
    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB.

    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
  • VikramKVikramK Posts: 11,959 Moderator
    Hi @digsmud

    Did you get this sorted already?

    I unable to find the device linked to your account on the forum and so I cannot check the current status.

    Send me the serial number through a private message if any help is needed.

    Regards
    Vikram
  • digsmuddigsmud Posts: 5 [Apprentice Seeker]
    Hi all
    I am unable to access the menu. as soon as it powers up it says no map available, there is nothing else I can do with it but try to upload new map.
    I now fear that my internet connection isnt fast enough though
  • DougLapDougLap Posts: 8,003
    Superuser
    Hi @digsmud

    Have you tried the following

    https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

    Have you messaged the serial number to @VikramK as he requested.

    Doug
  • digsmuddigsmud Posts: 5 [Apprentice Seeker]
    DougLap wrote: »
    Hi @digsmud

    Have you tried the following

    https://discussions.tomtom.com/en/discussion/1041654/no-maps-available-wi-fi-devices#latest

    Have you messaged the serial number to @VikramK as he requested.

    Doug

    Tried that several times and the download will stop saying no internet connection
    Vikram has my serial number

  • DougLapDougLap Posts: 8,003
    Superuser
    Hi @digsmud

    Have you tried it with the unit connected to the PC with MyDrive Connect open.

    Also do you get the chance to select any of the World Maps and if so try Venezuela or Iraq as they are very small files.

    Doug
  • digsmuddigsmud Posts: 5 [Apprentice Seeker]
    Well, after a long time trying with the computer I tried connecting the device directly to the router with the usb.
    2 hours later it appears I now have map installed
    I’ll have a little look tomorrow to see if it’s up and running again 😎
  • DougLapDougLap Posts: 8,003
    Superuser
    Hi @digsmud

    Please let us know.

    Doug
  • xinlixinli Posts: 1 [Apprentice Seeker]
    I recently attempted to update my maps but i appear to have now lost all maps
    Restoring device hasnt worked s it just says "no map available"
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