Purchased maps and speed cameras and it won't download? — TomTom Community

Purchased maps and speed cameras and it won't download?

mikmansfieldxf105mikmansfieldxf105 Posts: 2 [Apprentice Traveler]
edited July 29 in MyDrive Connect
I wish to get a refund but Tom Tom wontrespond to my emails

Answers

  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @mikmansfieldxf105

    Welcome to the community!

    I have sent a heads up to the customer service to pick this up on a priority.

    You should receive a reply on it.

    Regards
    Vikram
  • mikmansfieldxf105mikmansfieldxf105 Posts: 2 [Apprentice Traveler]
    Many thanks, TomTom are now dealing with my refund
  • toivomtoivom Posts: 3 [Neophyte Traveler]
    edited August 12
    I have same problem. Wont download Speed cameras and Traffic Europe.
    I bought 1 year subscription, order no.40861xxxxxx
    What should i do?


    Mod edit: Please don't post private or personal information on a public forum.Thanks!
  • DougLapDougLap Posts: 3,202 Superuser
    Hi @toivom

    Hopefully @VikramK or @lampard will be able to look at this on Monday and respond.

    Doug
  • toivomtoivom Posts: 3 [Neophyte Traveler]
    Thank you. Will be waiting. :)
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @toivom

    Are you looking for a refund or you want the service activated for your TomTom.

    At the moment I am unable to find the order linked to the account you are using on the forum.

    I would suggest that you get in touch with the customer service to sort this out.

    Regards
    Vikram
  • toivomtoivom Posts: 3 [Neophyte Traveler]
    What is the customer service number in UK or in Estonia?
  • DougLapDougLap Posts: 3,202 Superuser
    Hi @toivom

    Eesti (Estonia) [in English only]
    8000044381
    Monday-Friday: 11:00-19:00

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug
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