Routes not visible anymore in the MyDrive app for Android version 2.7.0 — TomTom Community

Routes not visible anymore in the MyDrive app for Android version 2.7.0

RoadRiderRoadRider Posts: 293 [Supreme Pioneer]
I can't see My Routes anymore in the latest Mydrive App for Android.
When I select My Routes I only get Add Route.

I can see My Routes in the iOS version (iPad) and Web version.
(There are more users reporting this on a Duch forum.)

I do not know if this is for all users or only users that use the Save As TomTom MyDrive feature in MRA?

Answers

  • BeemerNedBeemerNed Posts: 5 [Master Traveler]
    Hi All,

    I'm having troubles with synchronizing routes when using the mydrive-app on an android phone.
    My-places works fine, routes however do not appear.
    I work/edit routes on desktop mydrive and use the "synchronize with all my systems" slicer, then they also should appear ( after some time) in the my-drive app on my android phone.
    This worked fine until app. July this year. Last week suddenly no routes visible in the mydrive-app.

    Current the routes only appear in the mydrive-app after re-edit & saving them on desktop.

    Anyone having simular problems?

    Regards,
    BeemerNed
  • RoadRiderRoadRider Posts: 293 [Supreme Pioneer]
    I Have the same problem with the new 2.7.0 version of MyDrive For Android.

    Also other people report the same on other fora.

    I also own a iPAD and MyDrive For iOS does not have this problem.
  • BeemerNedBeemerNed Posts: 5 [Master Traveler]
    Hi RoadRider,

    Thnx for reply. At least i'm not the only one with this problem.
    My work-around (re-edit & save) does do the trick until you hit an route with a road blocked, Mydrive then only accepts a detour. So you'll loose the original route.
    Frustrating, when you know that a certain blocked road will be opened soon.

    Regards,
    BeemerNed
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    edited August 12
    Hi @RoadRider @BeemerNed

    Thanks for reporting this!

    I have sent a heads up to the team and waiting for an update.

    As soon as I know more about it, I will post back here.

    Thanks again,
    Vikram :)
  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @BeemerNed

    Could you tell me which is the phone model you are using and which is current Android version installed?

    I have asked this to RoadRIder as well through a PM.

    Regards
    Vikram
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