Answers

• YamFazMan Posts: 16,569 Superusers

  August 2019 edited August 2019

  Hi
  @Faulty6pack
  
  Do you mean the device switches to 'Voice Control' without you saying the Trigger Words
  
  Try Changing the Wake-up Phrase
  Tap 4Dot (.... Menu) --> Setting --> Voice Control
  (1)... Try Changing the Wake-up Phrase to something more obscure that wont be used in general conversation or on the car Radio....
  Something like "Hello Brexit"
  (2)... If you're not using Voice control... Turn it off
  
  
  ATB YFM

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• Faulty6pack Posts: 4 [Apprentice Seeker]

  August 2019

  Thanks for that,I will try as I never have used a “wake up” phrase. If I want to use phone,I just call up the number.
  Maybe it’s been “pilot error” all along. If so Tomtom have been at the least lacking in their diagnosis.
  Can’t wait to try it ASAP.
  Thanks

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• BrianE Posts: 542 [Exalted Navigator]

  August 2019

  I don't think I'd use "Hello Brexit" as that's probably the most common word around at the moment (unfortunately)! I use "Hello TomTom Navigator" and I don't get any problems with that. One funny thing is when I tell it to go home, it responds with "Do you want to go home?" to which I sometimes answer "Of course" and strangely, that is accepted as an affirmative reply.

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• Faulty6pack Posts: 4 [Apprentice Seeker]

  August 2019

  Thanks BrianE,
  I have added my own Hello prompt word. Most times I use sat nav it fails,last week I did two 600 mile round trips and it didn’t fail,and then the next day it failed after driving just 5 miles. It normally fails on every trip,just randomly,with or without radio on,with or without a passengers.

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