Rider 550 and Bluetooth connections — TomTom Community

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Rider 550 and Bluetooth connections

MarcoBZMarcoBZ Posts: 5 [Apprentice Seeker]
edited July 2019 in RIDER
Hello, everyone. Regarding the well-known connection problems between the navigator and the mobile phone, (I have a Huawei P20 and it does not work), I wanted to ask all of you to tell me an Android phone that works well with the Rider 550 and do not lose the connection between Mydrive and the navigator. Thank you all and good way.
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Best Answer

  • RoadRiderRoadRider Posts: 553 [Revered Pioneer]
    Accepted Answer
    For your Huawei P20 look if there is a Bluetooth Update and reset the hidden Bluetooth Cache.

    I own a Motorola Moto X4 (they dit not release the GP yet ;) ) and have no Bluetooth connection issues with my rider 550.
    Most phones with (almost) stock android and recent Qualcomm Chipsets will work.

Answers

  • RoadRiderRoadRider Posts: 553 [Revered Pioneer]
    Accepted Answer
    For your Huawei P20 look if there is a Bluetooth Update and reset the hidden Bluetooth Cache.

    I own a Motorola Moto X4 (they dit not release the GP yet ;) ) and have no Bluetooth connection issues with my rider 550.
    Most phones with (almost) stock android and recent Qualcomm Chipsets will work.
  • n_reinhardn_reinhard Posts: 17 [Outstanding Explorer]
    edited July 2019
    Hi. Deleting cache using Huawei Recovery mode helped with my P9. I am not sure when it will break again, but rebooting the phone in recovery mode and deleting the cache has fixed the BT connection issue between my TT550 and my P9.
    Regards
    Reinhard
  • Fin_ILeFin_ILe Posts: 32 [Renowned Wayfarer]
    This

    should tell all, of it's capabilities.
  • PireneoPireneo Posts: 0 [Apprentice Seeker]
    After riding for 2 weeks, one morning my 550 don't recognize my Galaxy Note bluetooth connection...
    after trying several time, i decide to dissociate the rider550 from my phone, restart my phone and do the connection again from zero... nothing, after scan QR code, I receive a connection code on my phone and on the GPS, i do ok to my phone and connect on GPS...
    My drive tell, it is allright and i can push the button Finish
    After a few second, rider550 sent a message "connection not possible with the phone, verify that phone is ON" ... and cancel the connection , Mydrive considere that no connection is in way...
    and GPS and my phone sent meagain and again a code for connection, it fail ,it sent a code and fail....
    I need to do cancel to stop code generation from mydrive application or from GPS,
    I don t know....
    WHAT is a mess ?
    It seems that the BlueTooth don't run well on GPS and don t receive a signal from the phone
    My Phone see tomtom550
    but my GPS don t see phone
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