GO PREMIUM- Traffic services shows expired
4everm0rtal
Registered Users Posts: 4 
New Seeker
New Seeker
My brand new tomtom go premium has the traffic expired what can i do
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Best Answer
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Hi @4everm0rtal
Thanks for the PM.
In fact, that was the same serial number I was looking at before as well.
At our end, the services look okay. Does the traffic not work when you are travelling on a planned route?
Perhaps a factory reset can be tried-
Main menu- Settings- System-Reset.
Regards
Vikram5
ModeratorAnswers
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Hi @4everm0rtal
Welcome to the community!
The services on your account look fine.
Could you do a soft reset and check again, please?
Regards
Vikram0 -
HI good morning.
Thank you for the attention but it didn't work.
My tomtom go premium still says the tomtom traffic expired at 08/04/2019, which makes no sense since i bought the tomtom yesterday and with lifetime service.
Best regards,
André Silva0 -
Already send.0
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Hi @4everm0rtal
Thanks for the PM.
In fact, that was the same serial number I was looking at before as well.
At our end, the services look okay. Does the traffic not work when you are travelling on a planned route?
Perhaps a factory reset can be tried-
Main menu- Settings- System-Reset.
Regards
Vikram5 -
Thank you so much for the help the factory reset worked out perfectly.0
