GO PREMIUM- Traffic services shows expired

4everm0rtal
4everm0rtal Registered Users Posts: 4
New Seeker
edited December 2021 in Devices using Wi-Fi®
My brand new tomtom go premium has the traffic expired what can i do

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Answers

  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi @4everm0rtal

    Welcome to the community!

    The services on your account look fine.

    Could you do a soft reset and check again, please?

    Regards
    Vikram
  • 4everm0rtal
    4everm0rtal Registered Users Posts: 4
    New Seeker
    HI good morning.

    Thank you for the attention but it didn't work.
    My tomtom go premium still says the tomtom traffic expired at 08/04/2019, which makes no sense since i bought the tomtom yesterday and with lifetime service.

    Best regards,
    André Silva
  • VikramK
    VikramK Administrators Posts: 14,066
    Moderator
    Hi Andre

    Looks strange to me...

    Could you send me the serial number of your device through a PM ?

    Regards
    Vikram
  • 4everm0rtal
    4everm0rtal Registered Users Posts: 4
    New Seeker
    Already send.
  • 4everm0rtal
    4everm0rtal Registered Users Posts: 4
    New Seeker
    Thank you so much for the help the factory reset worked out perfectly.