tomTom HOme error when performing an update

gorpeniuc Registered Users Posts: 1
New Seeker
edited August 2019 in Devices using TomTom HOME

Mod edit: Image edited to remove the email address. Please don't post private or personal information on a public forum.Thanks!


  • Lucify
    Lucify Registered Users Posts: 124
    Exalted Navigator
    edited August 2019
    The error looks to be in a language I don't know.Would you be able to post a translated version? Or What exactly were you trying to update here?
  • lampard
    lampard Administrators Posts: 6,065
    edited August 2019
    Hi @gorpeniuc

    Welcome to the Community! Can you try the steps mentioned below and see if this helps?
    -Fully close TomTom HOME.
    -Open Windows Explorer
    -Go to C:\Program Files\TomTom HOME 2\ xulrunner\ or C:\Program Files (x86)\TomTom HOME2\ xulrunner\
    -Right click on TomTomHOMERuntime.exe
    -Click on Properties and go to the Compatibility tab
    -Tick Run this program in Compatibility mode:
    • using Vista: select Windows XP (Service Pack 2)
    • using 7/8: select Windows XP (Service Pack 3)
    • using 10: select Windows 8
    -Open TomTom HOME again
    Regards, lampard