How to recover activity that didn't sync?
Laura L
Registered Users Posts: 8 
Apprentice Traveler
Apprentice Traveler
I recorded a 60+ km bike ride today, and when I connected the watch to the computer there was a message that something crashed. The ride didn't get added to TomTom Sports and does not appear on the list to 'try again'. I disconnected / reconnected the watch to the computer a few times, with no luck. Then I recorded a dummy activity, thinking it might 'push' syncing back again and sync everything, but no: it did sync my dummy activity, and still no sign of the bike ride.
I suppose the bike ride is still in the watch memory somewhere... how can I recover it?
I suppose the bike ride is still in the watch memory somewhere... how can I recover it?
0
Best Answers
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It is likely gone. If it successfully synced afterwards it cleared the memory of the watch automatically. If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:
1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.
3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).
4 - Copy them to your computer
5 - Place the ttbin files in the serial number directory:
Windows: C:\Users\[user name]\TomTom Sports\[serial number]
Mac: [home dir]/TomTom Sports/[serial number]
6- Restart Sports Connect and connect your watch
7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
6 -
Random and nothing can be done to prevent it.5
Answers
-
It is likely gone. If it successfully synced afterwards it cleared the memory of the watch automatically. If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:
1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).
2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.
3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).
4 - Copy them to your computer
5 - Place the ttbin files in the serial number directory:
Windows: C:\Users\[user name]\TomTom Sports\[serial number]
Mac: [home dir]/TomTom Sports/[serial number]
6- Restart Sports Connect and connect your watch
7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.
6 -
Thank you for your reply tfarabaugh. I connect the watch directly to the computer, not using a phone or other device. I found the folders where ttbin files are kept, but there was none for that activity, so I gather it has been permanently lost
I recorded another activity today and it uploaded normally. Is this crash with data loss something common? Is it random? Likely to happen again? Anything I can do to prevent it in future?
Thank you0 -
Random and nothing can be done to prevent it.5
