I have two accounts for my start 25 but not one can connect my start 25 to my account — TomTom Community

I have two accounts for my start 25 but not one can connect my start 25 to my account

I have made a mistake with login on my account so I made another account but none of the account can connect my device .
The message I get is the system cannot add to your account.
So what can I do??????
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