Updating a Citroën Jumper/Peugeot Boxer's Built-in device's software and TomTom's shocking service.
I have recently (two weeks ago) bought a new Citroën Relay (which TomTom's UK site insists on calling a Jumper) with a built-in Sat Nav.
The map on what is, effectively a brand-new product, is a year out of date.
Several emails with TomTom "support" has only served to reveal that their support team either cannot read or do not understand English because it took three attempts to get anything approaching an answer to the questions posed.
The website sends me round in circles, instructing me to attach my device to the computer to update the software - I can't get my van through the front door.
Support can't tell me if I'm entitled to a map update until I have linked my device to my TomTom Home account, but the only other way I can see to link the device is by buying a new map - but there's no way I'm going to do that because it should be up to date already.
If it was a removable device, it would have had a hammer through it by now, and I'm seriously considering cutting my losses and buying a Garmin with FREE lifetime map updates.
There was no manual provided, nor - apparently - is one available for download. Selecting "Read the manual for my device" in TomTom HOME takes me to a web page inviting me buy a new map. . “Ask Citroën” is the answer from TomTom’s support; NO, TOMTOM, IT’S YOUR DEVICE – YOU TELL ME HOW TO USE IT!
All the other options that might seem to match my needs merely put me back in the loop of having to connect the device to my computer.
I will not swear on the forum, but - from my most recent experience, with several hours wasted - TomTom, its products, website and its customer service is the WORST I have ever experienced.
I have run IT networks, built websites for a living and am able to understand every other technical issue I have faced, but this has defeated me.
Has anyone been able to update their Boxer/Jumper/Relay device? If so, please enlighten me.