Servers busy and problems installing map updates mydrive connect — TomTom Community

Servers busy and problems installing map updates mydrive connect

coveyduckscoveyducks Posts: 2 [New Seeker]
edited July 29 in Map installation
Every time I try to update my maps I have the same problems which everyone else seems to get. Servers busy!

Last time it took 6 days to update and in the process it wiped all my maps so the device was useless.

This has been going on for over a year but TomTom dont appear to be doing anything. Do the care? I doubt it.

I was thinking of upgrading my device but now I think i will just use Waze on my phone, it's much better and easier to use!

Comments

  • YamFazManYamFazMan Posts: 14,958 Superusers
    edited July 29
    Hi
    @coveyducks

    I have a different MyDrive Connect experience to you... I maintain 8 assorted Tomtom devices and for me MyDrive Connect works well

    See Tomtom video No Maps found....


    On the rare occasions I have problems I Delete & Reinstall MyDrive Connect
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it really does help)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Download and install myDrive Connect
    Here... https://www.tomtom.com/en_gb/mydrive-connect/
    DO NOT have your GO 600 connected to your PC while installing MyDrive Connect
    Connect & Turn on your device... Login to MyDrive Connect
    Note... If there is more than one Update, I find it's best to do the updates one at a time

    ATB YFM
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  • coveyduckscoveyducks Posts: 2 [New Seeker]
    Tried ringing support, they said a 10 min delay but that ended up being 41 mins, I am now on hold while they look into the problem!!!!

    STILL RUBBISH
  • YamFazManYamFazMan Posts: 14,958 Superusers
    edited July 30
    Hi

    Note... I prefer to use Option... (2)
    Option... (1)
    Did you Clear the MyDrive Connect Cache ???
    The MDC Cache is deleted Manually, the cache does not Auto delete... At 9.13GB for the Full Europe Map... Each download soon mounts up

    With MyDrive Connect running...
    Click on the Cog Wheel Icon Screen top right
    Click on the Downloads Tab
    Empty download folder
    Save settings

    Also if you don't clear the MyDrive Cache ??? You will only re-install any corrupt Map in the Cache again....
    instead if a Fresh Downloaded & Installed Map

    Or

    Option... (2)
    On the rare occasions that I have problems with MyDrive connect, I delete the "HOME3" and the "MyDrive Connect" folders in MyDrive Connect Program...

    Using the latest MyDrive Connect on the NAV4 Devices like your Start 25 you can Stop the Download to MyDrive Connect you can't Stop or Clear an Update Queue

    But you can Delete the Home3 and the MyDrive Connect folders in the MyDrive Connect Program and force a reload of the Cache Data

    If you have installed MyDrive Connect to the default location using Windows 10
    It's located here... C:\Users\"Your Computers Name goes here"\AppData\Local\TomTom > (HOME3 & MyDrive Connect Folders)
    Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    If you delete the Home3 and the MyDrive Connect folders it removes the Cache Folder & Contents, Prefs.ini, cookies.ini. Logs and Configuration.xml

    A new Home3 Folder and MyDrive Connect folders and their contents are created fresh the next time you use MyDrive Connect
    ___________________________

    Method…..
    (1)... Disconnect the Tomtom device from the PC and Reset it by holding down the off button for 20 secs until you hear the ‘drumbeat’ release the button
    (2)... Opening ‘Run’ on the PC (click on the windows symbol bottom left – type ‘run’ in the search box – open ‘run’.
    (3)... Type into the ‘run’ box %localappdata%/TomTom
    (4)… Press Enter
    (5)... A new window opens
    (6)... Delete both the Home3 and the MyDrive Connect folders; they are most likely to be corrupted
    (7)…Close all windows
    (8)... Turn on the SatNav and reconnect it to the PC
    (9)... Open/Run ‘My Drive Connect... You will have to login as if MyDrive Connect was a fresh install... And hopefully all should be well

    ATB YFM
    Help others identify useful content...
    If someone posted something that was helpful?
    Click the 'Like' > 👍 Icon
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    Please answer 'Yes' to Did this answer the question? 'Yes' < >' No'
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  • lampardlampard Posts: 4,077 TomTom Moderator
    Hi @coveyducks

    Welcome to the Community! I've removed the pending downloads on your device which was blocking the GPSfix update. Please follow the steps above (option 1) suggested by YFM to apply these changes and download the update on your device.

    Regards, lampard
    Help others find useful content by clicking the like button and selecting the best answer to your question! You can check out our Knowledge Base and find the best comments on the Community here.
    Most important of all, have fun and be kind to one another!
    

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