I have purchased maps and speed cameras and it won't download

DYK · July 27

I WANT A REFUND AS MAP DOESTN DOWNLOAD. DOESNT EVEN INDICATE I HAVE PENDING DOWNLOADS ON MY DRIVE CONNECT

VikramK · July 29

Hi @DYK

Welcome to the community!

I don't find any orders on the account you are using for the forum.

Did you order it using a different email address?

Regards
Vikram

DYK · July 29

Hello. Yes email address linked to purchases is [email protected] and order number is Order #408xxxxxx

Mod edit: Please don't post private or personal information on a public forum. Thanks!

VikramK · July 29

Hi @DYK

Thanks for confirming..

I would suggest that you contact the customer service with the order number.

They should be able to help you sort out the subscription on the account.

Regards
Vikram

DYK · July 29

can I get the customer service number? I sent an email to the stated email address and I haven't got a reply.

DougLap · July 29

Hi @DYK

United States
877-757-7137
Monday - Friday: 9:30 a.m. to 6:00 p.m. EST

Doug

DYK · July 29

can I get the customer service number? I sent an email to the stated email address and I haven't got a reply.

DougLap · July 29

HI @DYK

Your profile says USA so that is the number I posted for you.

Doug

DYK · July 29

Order number: 408xxxxxxx

Mod edit: Please do not post any personal information on a public forum!

DougLap · July 29

HI @DYK

I, like virtually all the other contributors on this forum, am a Customer like you. There is only a handful of Tomtom people who post on here.

You need to contact Customer Support as VikramK suggested. He by the way is a TT employee and is recommending that route. CS are better able to sort your account out.

Doug

MyDrive Connect

I have purchased maps and speed cameras and it won't download

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