Have persevered with the tom tom VIO but on every journey I have used it the connection drops between the vio and iPhone, it is so unreliable that I regret buying it now, there appears to be no resolution to this issue, no updates to the app, which I am sure is the root of the issue, I close the app and then restart it and all is good for a while then drops again. Is there any future updates for this or have Tom Tom given up on it
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Welcome to the Community!
This is a known issue unfortunately and we're working hard to find a fix as soon as possible. Some of the other users have been able to work around it by turning their phone to flight mode but leaving Bluetooth®️ enabled.
Could you also state your iOS version and iPhone model, please so that I can add them to the ticket?
Cheers, lampard
Thanks
pajr
I have the same issue with my iPhone 7 and TomTom VIO, but only when the application is in the background. If I leave it in the foreground, it eats up my battery of course, but the connection stays stable.
Do you have any update on this issue? New workarounds? Planned software update?
I have the iphone and also experienced some issues. If the gps does not have an active route, the ios will kill the app and the gps unit will only show a phone with a question mark. With an active route the app will stay on. Also i think that is ok to leave the app on foreground and just close the screen using power button.
From time to time the ios will kill the app regardless of the activity of the app.
On android the implementation is much better, has lots of options and one great feature is that with the phone on standby if you start the vio the app will automatically launch in the background, this way even if the phone will kill the app you would still be able to restart it.
Tomtom needs to find a better solution to this nerve braking problem. Like an update that makes the app connected while on the background or making it stay on the screen for the duration of the ride for example...
Has the problem with Iphone connection to Vio been solved yet?
I'm thinking of buying a Vio but I want to know if the software is fixed.
I have an Iphone X.
What’s going on?!
Is there any future updates for this or have Tom Tom given up on it.....
thank you
Any fixes. I know this a known problem. I'm on my Vespa and now I'm stop start looking at Google maps. V frustrating.
Thanks.