Update fails — TomTom Community

Update fails

My Start 25 keeps failing update. As I've read on the forum, this seems to be a common problem without any sollutions, right? I've tried it all: with and without a memory card, with original cable, firewalls turned completely off, uninstalled and re-installed MyDrive. And now after a failed map update, the maps are gone and my device useless. Now could I get a good answer for what's going on?

Comments

  • YamFazManYamFazMan Posts: 15,091 Superusers
    Hi
    @RedKroovy

    See Tomtom video No Maps found....


    On the rare occasions I have problems I Delete & Reinstall MyDrive Connect
    If you're using a Windows PC... Delete MyDrive Connect using the free version of Revo Uninstaller
    If you're using a Mac... Surely there must be a Deep Clean Un-installer Program available for a Mac ???
    Download & install the free version of Revo Uninstaller
    Here...https://www.revouninstaller.com/revo_uninstaller_free_download.html
    Revo first uninstalls the Program... Then scans and removes all of the left over files a normal uninstall leaves behind

    (1)... Uninstall MyDrive Connect Using the Revo Uninstaller
    (2)... Clear your browsers cache (Optional, but I find it really does help)
    (3)... Restart your PC (Not Turn Off & Turn On again)
    Download and install myDrive Connect
    Here... https://www.tomtom.com/en_gb/mydrive-connect/
    DO NOT have your GO 600 connected to your PC while installing MyDrive Connect
    Connect & Turn on your device... Login to MyDrive Connect
    Note... If there is more than one Update, I find it's best to do the updates one at a time

    ATB YFM
  • RedKroovyRedKroovy Posts: 2 [Apprentice Traveler]
    Oddly enough, now that I tried this for the third time, it worked :o I found this same from another post, but previously it didn't help. Whatever happened, now it works. So thanks @YamFazMan !
  • YamFazManYamFazMan Posts: 15,091 Superusers
    Hi
    @RedKroovy

    You're welcome, glad you're sorted :)

    ATB YFM
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