Updating my XL device via TomTom HOME
Greymond7
Posts: 1 [New Seeker]
I have downloaded tomtom home to my laptop, now trying to update my tomtom xl satnav. I now have the 'getting updates automatically, on my screen, this has now been running ? for approx 20 hours, and this is at a download speed of 35 mbps, no joy so far, other than asking if I want to replace my device.
Help
Graham
Help
Graham
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Answers
Superusers
@Greymond7
I may be the bringer of bad news....
Many of the XL Models tomtom have declared to be end of life
Check the first two characters of your serial number... See if your device has been declared Eol... Do you think your XL has Lifetime Maps ???
Re... Eol End of life Devices
Devices with lifetime maps are not affected
See... Find the model of your navigation device and what software it uses
UK... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_GB
USA... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_US
Australia... https://uk.support.tomtom.com/app/answers/detail/a_id/9508/locale/en_AU
Devices with lifetime maps are not affected
Tomtom have already stated that Lifetime Maps and any Existing Map Subscriptions will be honoured
See VikramK Post (TomTom Staff) Here....
https://en.discussions.tomtom.com/news-and-announcements-37/end-of-life-device-with-lifetime-maps-1032484/index1.html#post1207861
________________________________
If you have Lifetime Maps or an existing Map Subscriptions
Call Tomtom Support United States
877-757-7137
Monday - Friday: 9:00 a.m. to 7:00 p.m. EST
When calling....
Tomtom are monitoring Eol support by an Auto Response System
When prompted DO NOT provide your Tomtom model information, wait for a live agent to respond
ATB YFM