Via 125 camera alerts no longer working despite still having a live subscription — TomTom Community

Via 125 camera alerts no longer working despite still having a live subscription

dawhhtydawhhty Posts: 3 [Apprentice Traveler]
edited July 2019 in TomTom Services
I have a Via 125 which Tom Tom are no longer supporting however, my existing subscription runs out in December 2019, Tom tom have said my live services will work perfectly until my subscription runs out, but my camera alerts are no longer working why??? I have paid fora service which Tom Tom are not providing. I have double-checked my settings and camera alerts are turned, I have also run my Via at the same time as my husband's TomTom GO 5200, his works perfectly but mine does not.

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Answers

  • dawhhtydawhhty Posts: 3 [Apprentice Traveler]
    Thanks Doug I'll give it a go
  • dawhhtydawhhty Posts: 3 [Apprentice Traveler]
    Thanks Doug, the soft reset didn't work but the factory reset did and yes there were 2 options, I did the one without losing my data. Now fingers crossed hopefully I won't have to keep uninstalling and reinstalling my drive connect every 2 or 3 times after doing updates to get the updates to work.
    Dawn
  • DougLapDougLap Posts: 7,993
    Superuser
    Hi @dawhhty

    Glad you have sorted it. Got my fingers crossed for you.

    Doug
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