Suddenly unable to manage community content

2CV67
2CV67 Registered Users Posts: 32
Prominent Wayfarer
edited July 2019 in MyDrive Connect
Hi!
Following an update to MyDrive Connect (and an update to Windows 10) I am suddenly unable to get to the browser page which should allow me to manage community content.
This was working earlier today before those 2 updates.

Now, when I right-click the MDC icon in the Windows notification area, then left-click the "Manage community content" item, my default browser opens, trying to connect to www.pcmi.com (I think) then opens a page saying "Future Home of Something Quite Cool".

Same result with my normal default browser (Firefox) & after switching default browser to Edge.

Thanks for any suggestions!
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Answers

  • Lochfrass
    Lochfrass Posts: 19,469
     Superuser
    Wich sat nav do you use?
    maybe try this
    http://169.254.255.1/pcmi/?locale=en_gb
    or
    http://169.254.255.1/pcmi/?locale=de_de

    the second works on german sat navs.

    greetings from germany
  • 2CV67
    2CV67 Registered Users Posts: 32
    Prominent Wayfarer
    Thanks Lochfrass!

    I am using a Via 130M.

    I noticed that the site MDC tried to connect to was in fact:
    http://www.pcmi.com/?locale=fr_fr (I am in France).

    I tried your http://169.254.255.1/pcmi/?locale=en_gb (after getting to my problem site) and that worked OK.

    So I can now do all the jobs I needed to do.
    But I have no idea what has happened or how to permanently correct things so I don't have to manually enter http://169.254.255.1/pcmi/?locale=en_gb every time.
    (of course I can bookmark that so I don't actually have to enter it)

    So any further explanations or suggestions would still be welcome!

    Thanks again!
  • 2CV67
    2CV67 Registered Users Posts: 32
    Prominent Wayfarer
    Well - I checked my version of MDC (4.2.4.3691) then uninstalled it.
    I installed a fresh version from TomTom site (4.1.7.3376).

    With this older fresh version, access to "Manage Community Content" was OK.

    I then had to update MDC & found myself again with 4.2.4.3691.
    Again I was UNABLE to access "Manage Community Content".

    So I conclude there is a bug in 4.2.2.3691....
  • Lochfrass
    Lochfrass Posts: 19,469
     Superuser
    edited February 2019
    Yea. I think its a bug. In German Forum now are some users with the same problem.😩
  • 2CV67
    2CV67 Registered Users Posts: 32
    Prominent Wayfarer
    Thanks Lochfrass & LAURE123 for your help!

    I just did exactly as LAURE123 said - installing from https://www.tomtom.com/en_gb/mydrive-connect/ what looked like the same old MDC 4.2.4.3691 and this time it works OK.

    Consider this SOLVED.

    Thanks again (both)!
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    @2CV67

    Glad for you that all went well. :)

    Regards.
  • The_hedge_fairy4
    The_hedge_fairy4 Registered Users Posts: 4
    Master Traveler
    I have re-loaded MDC 3 times now - still no sign of manage community content!
    any other ideas?
    Using Windows 10
  • The_hedge_fairy4
    The_hedge_fairy4 Registered Users Posts: 4
    Master Traveler
    p.s. tried 4.1.7.3376 and 4.2.5.3770
    device is Tpm tom start 20
  • Lochfrass
    Lochfrass Posts: 19,469
     Superuser
    edited July 2019
    Have you tryed this link?
    Note: The link only works when your device is connected with MyDrive Connect.
    http://169.254.255.1/pcmi/?locale=en_gb
  • YamFazMan
    YamFazMan UKPosts: 21,480
     Superuser
    Hi
    @The_hedge_fairy4

    Re... Your NAV3 Device.....
    Get the latest MyDrive Connect Here.....
    http://www.tomtom.com/getstarted
    _______________________________________

    Method (1)
    (1)... If you’re running the latest MyDrive Connect… The menu has changed slightly.....
    (2)... With your device turned on and plugged into the PC USB port
    (3)... MyDrive loaded and the MyDrive showing on the PC Taskbar
    (4)... RIGHT CLICK On the Tomtom Icon on the PC Taskbar
    (5)... Click on the link "Manage Community Content" (See below image)
    The below image is 2X normal size

    s5vy0rqu0nrw.png
    ______________________________________

    Note... If you're using Hidden Icons on your PC's Task Bar
    (1)... Click on the up arrow ^ Icon on the task bar to access the Tomtom Icon
    (2)... RIGHT CLICK on the Tomtom Icon
    (3)... Click on the link "Manage Community Content"

    siv2hwgl38ag.png
    ________________________________________

    Method (2)
    Direct Web Address link to "Manage Community Content"
    (1)... With you device turned on and plugged into the PC USB port
    (2)... With MyDrive loaded and the MyDrive showing on the PC Taskbar
    (3)... Click on the Link below to open the "Manage Community Content" page

    http://169.254.255.1/pcmi/?locale=en_gb

    ATB YFM
  • The_hedge_fairy4
    The_hedge_fairy4 Registered Users Posts: 4
    Master Traveler
    Yes, you have solved my problem - you are now the official hero of the hottest day : -)

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