MyDrive Connect the text size is unreadable due to being too small

John_Thorburn175
John_Thorburn175 Registered Users Posts: 1
New Seeker
edited July 2019 in MyDrive Connect
when opening MyDrive connect the text size is unreadable due to being too small. The computer I am using Windows 10 is a high resolution display. nosolution so far magnify the display to 500% and this only just allows the screen to be read if i go right up next to the screen. Tried uninstall and re-install with latest version no difference. The road image is perfect but the rest is tiny.
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  • YamFazMan
    YamFazMan UKPosts: 21,331
     Superuser
    edited April 2019
    Hi
    @John_Thorburn175

    Maybe... Use Win10 Magnifier to make things on the screen easier to see
    https://support.microsoft.com/en-gb/help/11542/windows-use-magnifier

    ATB
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited June 2020
    Hi all

    @John_Thorburn175

    In addition to the Windows Magnifier you can try this:

    Edit of June 08, 2020

    You can try this:
    1/ Close and Quit MyDrive Connect:
    Close the MDC window then Right-click on the MDC icon in the taskbar next to the clock, if necessary click on the symbol ^ to find the MDC icon, choose "Quit".
    cr4b6wf5a36z.png

    2/ Open Windows "Task Management" and check if there is still a MDC process in background to stop it:
    ==> In your taskbar / Right-click in any open place / Task Management / "Processes" tab / if you find "TomTom MyDrive Connect.exe * 32" ==> Right-click / "End Process"

    3/ Change MDC compatibility properties:
    - On the MDC launch icon ==> Right click/Properties/Compatibility tab/ check 'Override high DPI scaling behavior, scaling performed by:'/ in the list, select 'System (enhanced)'/Apply/OK

    4/ Restart MDC again.
    172a4pkubqtr.png

    See if this brings an improvement to the MDC display.

    Regards.

  • MurrayRt
    MurrayRt Registered Users Posts: 1
    New Traveler
    Well the above steps from LAURE123 worked just fine for me! Yay!
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @MurrayRt

    Glad for you that it worked. :)
    And really Thanks for your feedback, it will help other users with the same problem. =)

    Regards.
  • Phlyer
    Phlyer Registered Users Posts: 19
    Outstanding Wayfarer
    If youre struggling to read text IN YOUR BROWSER not the TT unit, one of the standard windows keyboard shortcuts to increase or reduce text size is CTRL+ +(plus) or - (minus) to increase or reduce size respectively. This has nothing to do with TT. Its a windows function and has been a standard feature for many years.
  • baldheadtim
    baldheadtim Registered Users Posts: 2
    New Seeker
    This is completely pathetic from Tom Tom it's now Apr 2020 and the same thing happens on my 4k display.
  • YamFazMan
    YamFazMan UKPosts: 21,331
     Superuser
    edited April 2020
    Hi
    @Phlyer
    Phlyer wrote: »
    If you're struggling to read text IN YOUR BROWSER not the TT unit, one of the standard windows keyboard short-cuts to increase or reduce text size is CTRL+ +(plus) or - (minus) to increase or reduce size respectively. This has nothing to do with TT. Its a windows function and has been a standard feature for many years.
    Sorry to say CTRL+ + (plus) or - (minus) has no effect when using Tomtom MyDrive Connect....

    ATB YFM
  • Convan707
    Convan707 Registered Users Posts: 3
    Apprentice Seeker
    LAURE123 wrote: »
    Hi all

    @John_Thorburn175

    In addition to the Windows Magnifier you can try this:

    Edit of June 08, 2020

    You can try this:
    1/ Close and Quit MyDrive Connect:
    Close the MDC window then Right-click on the MDC icon in the taskbar next to the clock, if necessary click on the symbol ^ to find the MDC icon, choose "Quit".
    cr4b6wf5a36z.png

    2/ Open Windows "Task Management" and check if there is still a MDC process in background to stop it:
    ==> In your taskbar / Right-click in any open place / Task Management / "Processes" tab / if you find "TomTom MyDrive Connect.exe * 32" ==> Right-click / "End Process"

    3/ Change MDC compatibility properties:
    - On the MDC launch icon ==> Right click/Properties/Compatibility tab/ check 'Override high DPI scaling behavior, scaling performed by:'/ in the list, select 'System (enhanced)'/Apply/OK

    4/ Restart MDC again.
    172a4pkubqtr.png

    See if this brings an improvement to the MDC display.

    Regards.

    You Star!!!! Fixed my problem after I tried it. Thanks :)

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