Getting TomTom traffic paired between the TomTom 620 and my iphone SE
mark_the_kiwi
Posts: 14 [Legendary Explorer]
Can anyone help me?
I have had the TomTom 620 for a few months now, and have found it impossible to get my iPhone SE MyDrive app to bluetooth traffic data to the TomTom. No problems with bluetooth connectivity for handsfree phonecalls, or incoming txts.
When the TomTom is connected to the WiFi network, it gets TomTom traffic updates just fine, but this is lost once I drive beyond WiFi range. In the iphone settings, it shows mobile data is on and MyDrive app is clearly getting traffic updates ok. I have asked TomTom support, but they havent provided any solution yet. Any ideas?
Does TomTom support bluetooth to somewhat older iphones?
I have had the TomTom 620 for a few months now, and have found it impossible to get my iPhone SE MyDrive app to bluetooth traffic data to the TomTom. No problems with bluetooth connectivity for handsfree phonecalls, or incoming txts.
When the TomTom is connected to the WiFi network, it gets TomTom traffic updates just fine, but this is lost once I drive beyond WiFi range. In the iphone settings, it shows mobile data is on and MyDrive app is clearly getting traffic updates ok. I have asked TomTom support, but they havent provided any solution yet. Any ideas?
Does TomTom support bluetooth to somewhat older iphones?
0
Best Answers
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DougLap
Posts: 8,252 
SuperuserHi @mark_the_kiwi
Just on the off chance where did you buy the Go620. If you bought it in Europe Traffic will not work. If you did please advise here.
If you do a factory reset and reset the unit up but do not input the WiFi details but set up your phones Bluetooth as usual and with MyDrive app on in background does Traffic work then by chance.
When RoadRider says BT it stands for Bluetooth.
Doug1 -
mark_the_kiwi
Posts: 14 [Legendary Explorer]
HI Doug,
Yay, found the solution, and you were on the right track. Today, after 4 months, we have both the iphone and my partner's Android paired now to the 620 unit with Bluetooth traffic working.
The problem is that the unit's bluetooth pairing, at least for traffic data, will not work if the unit is listening for traffic data from your WiFi. So, simply turn the WiFi off and pair your phone, or go for a drive, and pair phones away from the WiFi. This tip should be in the TomTom instructions, but is kinda intuitive when you think about it. At last I can see where the sheep mobs are blocking the road ahead, yes that happens, and yep the TomTom detects it.1
Answers
You need the MyDrive App on your phone ta set this up with the QR code on the device.
On older Phones BLE can be a problem in that case you can revert to Bluetooth Tethering.
To set this up first Remove he MyDrive App from your your phone. Remove the phone from BT settings in your TomTom and the TomTom from BT settings in your Phone.
and follow the instructions in this link https://uk.support.tomtom.com/app/content/name/Connect/page/3
Superuser
Just on the off chance where did you buy the Go620. If you bought it in Europe Traffic will not work. If you did please advise here.
If you do a factory reset and reset the unit up but do not input the WiFi details but set up your phones Bluetooth as usual and with MyDrive app on in background does Traffic work then by chance.
When RoadRider says BT it stands for Bluetooth.
Doug
Yay, found the solution, and you were on the right track. Today, after 4 months, we have both the iphone and my partner's Android paired now to the 620 unit with Bluetooth traffic working.
The problem is that the unit's bluetooth pairing, at least for traffic data, will not work if the unit is listening for traffic data from your WiFi. So, simply turn the WiFi off and pair your phone, or go for a drive, and pair phones away from the WiFi. This tip should be in the TomTom instructions, but is kinda intuitive when you think about it. At last I can see where the sheep mobs are blocking the road ahead, yes that happens, and yep the TomTom detects it.
I have 2 - TT GO 620 listed on my Iphone. 1 says not connected, the says it is connected ...while other devices are swirling...
On my TT, Hands free call ar connect but still unable to connect to Data for Traffic and Smartphone messages..
I still dont get it after all this time. --
On my Iphone, I use a different sign in, than I do on my personal Android. I turn off my Android during the day while on my Iphone. I know have turned off WiFi on my Iphone.. to just link via data...and still can not connect. -
Most frustrating....
Of late, while on the road, I'm using Google Maps on my iphone ...at least that works..
Hells Bells..!!!
ugh.
I’m Using iPhone 6s with go 620. Latest problem after reset of both phone and Tom Tom advised by Tom Tom is.... using phone hotspot and Bluetooth and MyDrive installed - I have no traffic or MyDrive ( unit says not available- app says device not in range! ) I deleted app and reinstalled but did not sign in, I now have TRAFFIC/MYDRIVE & BLUETOOTH showing connected but wi-fi not!!? All works and phone shows a device connected to hotspot but the 620 still says not. If I then sign into MYDRIVE, I then lose traffic and MyDrive says not connected!! Confused , I am , and going round in circles with support who don’t seem to understand my problem and just keep suggesting resetting everything constantly. So for now it works but not how it should if I follow the rules of connecting.