Via 125 camera alerts no longer working despite still having a live subscription

dawhhty
dawhhty Registered Users Posts: 3
Apprentice Traveler
edited July 2019 in TomTom Services
I have a Via 125 which Tom Tom are no longer supporting however, my existing subscription runs out in December 2019, Tom tom have said my live services will work perfectly until my subscription runs out, but my camera alerts are no longer working why??? I have paid fora service which Tom Tom are not providing. I have double-checked my settings and camera alerts are turned, I have also run my Via at the same time as my husband's TomTom GO 5200, his works perfectly but mine does not.

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Answers

  • dawhhty
    dawhhty Registered Users Posts: 3
    Apprentice Traveler
    Thanks Doug I'll give it a go
  • dawhhty
    dawhhty Registered Users Posts: 3
    Apprentice Traveler
    Thanks Doug, the soft reset didn't work but the factory reset did and yes there were 2 options, I did the one without losing my data. Now fingers crossed hopefully I won't have to keep uninstalling and reinstalling my drive connect every 2 or 3 times after doing updates to get the updates to work.
    Dawn
  • DougLap
    DougLap Posts: 10,042
    Superuser
    Hi @dawhhty

    Glad you have sorted it. Got my fingers crossed for you.

    Doug