new western europe map corrupted

marco130
marco130 Registered Users Posts: 8
Apprentice Traveler
in Map purchase & installation
Hi please help I have updated my map and the it said it is not compatible, after reading a forum with identical issue where it was advised to delete map and download it again... I did that and now it won't find any map to download

Answers

  • DougLap
    DougLap Posts: 9,432
    Superuser
    Hi @marco130

    Hopefully @VikramK or @lampard cane sort this tomorrow so keep an eye out for their comments

    Doug
  • marco130
    marco130 Registered Users Posts: 8
    Apprentice Traveler
    thing is I am travelling on Saturday through Europe !!help vikramk
  • VikramK
    VikramK Registered Users, Administrators Posts: 13,133
    Moderator
    Hi @marco130

    Welcome to the community!

    A map has been activated for your device.

    Just remove the existing one and download a fresh version offered for download.

    Regards
    VIkram
  • marco130
    marco130 Registered Users Posts: 8
    Apprentice Traveler
    hi vikram I have connected my tomtom to pc and when it updates there is no map!! what should i do
  • marco130
    marco130 Registered Users Posts: 8
    Apprentice Traveler
    wait i think i found the map... i will confirm in a minute.. sorry vikram
  • marco130
    marco130 Registered Users Posts: 8
    Apprentice Traveler
    downloaded still same problem

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