Letters greyed out when trying to enter postcode

johnsmithnewyork
johnsmithnewyork Registered Users Posts: 3
New Seeker
edited December 2021 in Devices using MyDrive Connect
Smart 25 up to date today. On the 'navigate to:' menu, I tap 'Address', then the tomtom asks for 'city/code'. I start to enter a postcode which start CM7. I tap 'C' and it greys out every letter except E, U, I, O, A & H.
Does anyone know what's going on?
Thank you, John

Best Answer

Answers

  • DougLap
    DougLap Posts: 10,116
    Superuser
    Hi @johnsmithnewyork

    Try a reset on the device.and see if that cures it. Think on those models there is an option to reset without losing data.

    Doug
  • johnsmithnewyork
    johnsmithnewyork Registered Users Posts: 3
    New Seeker
    Thanks for the reply. I tried resetting (hold the power button until it reboots, shows code and you press the button 3 times) but when it restarted, the letters are still greyed out.
  • johnsmithnewyork
    johnsmithnewyork Registered Users Posts: 3
    New Seeker
    Thank you. All working :)
  • DougLap
    DougLap Posts: 10,116
    Superuser
    edited July 2019
    Hi @johnsmithnewyork

    Pleased to hear it. The Soft Reset is useful if you do it after you have done any updates or added any maps etc as it sorts out the files.

    Doug