GPRS disconnected on GO PRO 6250

Gazibarev · July 12

I have problem last hew few months. I have no stable GPRS connection. I must reboot device 10- 20 times per day because the device loses connection and never connected again. Now I reboot device 10 times... I do a hard reset but gprs connection never came...
Any solution?

YamFazMan · July 12

@Gazibarev

Have you purchased any electrical gadgets like a cheapo Web-cam the RF from some gadgets will kill Satellite and Phone signals

Have you changed your car to one with a Metallised Heat reflecting Screen this will kill satellite and Phone signals

Are you using a MiFi dongle?
https://www.uswitch.com/broadband/guides/what_is_mifi_mobile_broadband/

ATB YFM

Gazibarev · July 12

I forgot to tell... I do everything... reboot, soft reset, hard reset, other power supply, other cable, login and logout from my account. Nothing work now. GPRS connection never came. Only via wifi or bluetooth.

YamFazMan · July 12

@Gazibarev

Have you purchased any electrical gadgets like a cheapo Web-cam the RF from some gadgets will kill Satellite and Phone signals

Have you changed your car to one with a Metallised Heat reflecting Screen this will kill satellite and Phone signals

Are you using a MiFi dongle?
https://www.uswitch.com/broadband/guides/what_is_mifi_mobile_broadband/

ATB YFM

Gazibarev · July 13

YamFazMan wrote: »

@Gazibarev

Have you purchased any electrical gadgets like a cheepo Web-cam the RF from some gadgets will kill satellite and Phone signals

Have you changed your car to one with a Metallised Heat reflecting Screen this will kill satellite and Phone signals

Are you using a MiFi dongle?
https://www.uswitch.com/broadband/guides/what_is_mifi_mobile_broadband/

ATB YFM

Hello YamFazMan.
Thanks for the quick reply. I think you are right. My satnav was close to the road tax collector for the Swiss. Now I change the place away from this device and the connection came. I hope that issue came from the tax collector.
Best regards.
Kolarov

YamFazMan · July 13

Hi
@Gazibarev

Gazibarev wrote: »

Thanks for the quick reply. I think you are right. My satnav was close to the road tax collector for the Swiss. Now I change the place away from this device and the connection came. I hope that issue came from the tax collector.
Best regards.
Kolarov

You're welcome
Well that's a first, the Tax-man stopping Live Traffic !!!
Glad you're sorted

ATB YFM

Gazibarev · July 16

Unfortunately the problem remains. Today after 20 reboots GPRS status disconnected. No other electronics near to satnav. Very unsatisfying and disappoint from Tomtom.

YamFazMan · July 16

Hi
@Gazibarev

Are you at home ???
Your Wi-fi will take priority for the connection to Tomtom Services & Live Traffic

If you Tap the 4Dot(…. Menu) --Setting --> System --> About... Scroll down
Your Data Connection will show... Data Connection 'Wi-fi'
________________________

You can
(1)… Forget the Wi-fi on the device....
You can't actually turnoff the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not connecting

Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
Tap Modify --> Forget
Follow on-screen instructions to finish

Log back into the Wi-fi after setting seeing your GPRS (SIM) Connection
______________________

(2)... Move out of Range of your Wi--Fi the GPRS (SIM) will take priority for the connection to Tomtom Services & Live Traffic
________________________________

Have you tried the GO PRO 6250 away from your vehicle in an open space
Maybe with & without a Wi-Fi Connection

Customer services can check your GPRS SIM Status....
Phone... https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new/p1

ATB YFM

Gazibarev · July 16

Hello YamFazMan. Today there was GPRS connectivity for about 1 hour and then disappeared again and did not appear anymore. Even after repeated restart and factory reset, it displays: GPRS status disconnected. I try to use the device away from any interference but never connected. I tried different chargers ... unsuccessfully. Whatever I do GPRS status is disconnected. This is happening in the Zurich (Swiss),Singen Stuttgart Würzburg Erfurt (Germany). When I connect it through bluetooth or wifi there is no problem. But it never again connects through gprs whatever I do as many times as I can restart or reset to factory settings does not attempt to connect. Simply displays GPRS status disconnected.

wares1t · July 16

Mine is the same here in the U.K. worked for around 4 hours, then stopped. Tried hard reboot, factory refresh, uninstalling and reinstalling software but nothing works.
My thought is a loose SIM or SIM fault.

Works via Bluetooth but as I only have 500 MB data on my phone I can’t use this all the time.

The whole point of using an inbuilt sim is saving data on your phone.

For £399 for a professional GPS device, I feel like I’ve been conned.

Even Halfords (who sold me the device) is saying speak to TomTom. They can’t see a problem. So I’m stuck with an expensive GPS that doesn’t seem to work properly. Plus the constant reboots whilst in use, the voice nav stopping mid route, routing me down a very tight road in an artic, not great!!

Gazibarev · July 16

Right now I turn the satnav on and the connection immediately came. But I'm sure tomorrow I will have issues again... just like every day. Its weird 😤

YamFazMan · July 16

Hi
@Gazibarev
@wares1t

Tomtom use Vodafone 2G in the UK...
UK users can check your local 2G Coverage.....
https://www.vodafone.co.uk/network/status-checker

ATB YFM

Gazibarev · July 16

YamFazMan wrote: »

Hi
@Gazibarev
@wares1t

Tomtom use Vodafone 2G in the UK...
UK users can check your local 2G Coverage.....
https://www.vodafone.co.uk/network/status-checker

ATB YFM

Hi УamFazMan.. all Swiss and Germany providers still maintain full 2G coverage for all networks. as I wrote before ... sometimes there is a GPRS connection, sometimes not..

YamFazMan · July 17

Hi
@Gazibarev

Are you using the The supplied Lead & Power supply
See Bullet point... (3)
https://discussions.tomtom.com/en/discussion/comment/1624825/#Comment_1624825

ATB YFM

Gazibarev · July 17

YamFazMan wrote: »

Hi
@Gazibarev

Are you using the The supplied Lead & Power supply
See Bullet point... (3)
https://discussions.tomtom.com/en/discussion/comment/1624825/#Comment_1624825

ATB YFM

Hello. Yes I use a original 12/24 power supply and cable. And I tried with different chargers and cables unfortunately with no success. Today I have GPRS connection. At one point, it just lose connection and does not appear anymore.

YamFazMan · July 17

Hi
@Gazibarev

The next time GPRS disconnects...

Check your Battery Charge Status...

Tap the 4Dot (.... Menu) button... On the Menu Screen top right is a battery status Icon
Charging... Displays when Connected to a Power supply

Full Charge... Displays when Connected or Not Connected Power supply

Half Charge... Displays when NOT Connected Power supply

Low Battery... Displays when NOT Connected Power supply

One of the worst things you can do to a Lithium battery is to run it flat so at a certain percentage of discharge (Unspecified)... The device will go into 'Power Saving Mode' the screen will dull, and the device will eventually turn itself off (Not Sleep)

There is a Battery Status display available on the devices Status Screen
Press and hold the on/off button until you hear a drum-roll sound Continue to hold the on/off button until the Black & White Status screen is shown.....

If you are worrying about the device charging, you might consider one of these gadgets

Or

Simply plug the device into the USB socket and plug your lead into the USB Doctor, the device will display the Voltage and Power being used by your various USB devices
I have one of each type they're only peanuts to buy, search Amazon/eBay for USB Doctor

ATB YFM

Gazibarev · July 17

Yesterday when I did not connect, I checked battery status and charging. 100% 4230mV

YamFazMan · July 17

Hi
@Gazibarev

'Ah well'... Back to the drawing board

ATB YFM

DougLap · July 17

Hi @Gazibarev

Are you placing the unit so that all of it has a clear view of the sky through the windscreen. Its probably just where you put the unit to photo it but it looks as though it is up high and not on the window.

Doug

Gazibarev · July 17

DougLap wrote: »

Hi @Gazibarev

Are you placing the unit so that all of it has a clear view of the sky through the windscreen. Its probably just where you put the unit to photo it but it looks as though it is up high and not on the window.

Doug

This is the place of the satnav. Hass always been here without problems before.