Why won't my Carminat TomTom SatNav display any maps since latest download?

candlem8ker17
Registered Users Posts: 5 
Apprentice Traveler

Apprentice Traveler
I forgot to do the WRNO update prior to April 6th. I recently updated the SD card for my Carminat TomTom for a Renault Grand Scenic. The SD card downloaded the updates successfully from my laptop. I inserted the card back in the SatNav, turned it on and followed the instructions. Once it loaded ok I returned the SD card to the laptop as initially instructed and another small update was there. I did that update, returned the SD card into the SatNav and now all I get is a yellow box with an "egg-timer", the screen goes black and a line scrolls across the bottom of the screen and then returns to the yellow box/"egg-timer" and this goes on and on and on! How can I fix this? Please Help!!
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Best Answer
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Hi @candlem8ker17
Welcome to the community!
I have reactivated the map on your account.
I would recommend that you follow the steps on this FAQ: https://uk.support.tomtom.com/app/answers/detail/a_id/18349
At step 5, instead of restoring contents from TomTom HOME install the map which gets offered for download.
Regards
Vikram5
Answers
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Hi @candlem8ker17
Welcome to the community!
I have reactivated the map on your account.
I would recommend that you follow the steps on this FAQ: https://uk.support.tomtom.com/app/answers/detail/a_id/18349
At step 5, instead of restoring contents from TomTom HOME install the map which gets offered for download.
Regards
Vikram5 -
Hi VikramK
Thank you for your response. I'm on Windows 10 which doesn't come up as an option on the link you provided. What can I do now?0 -
Please try the steps under Windows 8
Regards
Vikram0 -
I'm sorry but when I click the link you provided I only get buttons for Windows 8, Windows 7 & Vista, Windows xp or mac os x. Am I doing something wrong?0
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Oppss sorry...
I mean Windows 8
I have edited my post above.
Regards
Vikram
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Hi Vikram
All seems to be up and running fine now. Thank you so much for your help.
Regards
x1