VIA won't stay connected to MyDrive long enough for update.

beebs
beebs Registered Users Posts: 3
Apprentice Traveler
edited December 2021 in Devices using MyDrive Connect
Just bought a VIA 1525SE and installed MyDrive Connect onto my computer. I've been attempting to bring the device up to date for a few days now, but I can't get the device to stay connected to the computer for longer than 30 seconds. The device has a full battery and so does my computer. I'm at a loss... has anyone else had this issue or anything similar? Any solutions or recommendations? I haven't found any good info on this problem elsewhere.
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Answers

  • RoadRider
    RoadRider Registered Users Posts: 750
    Revered Pioneer
    Check your (USB) power settings in Windows.
  • beebs
    beebs Registered Users Posts: 3
    Apprentice Traveler
    The message I receive when the download or installation stops just says to keep the device connected.. as if I've disconnected it myself somehow. I've made sure the device is fully charge before attempting the updates and it didn't make any difference. I AM using a Surface Pro. I don't know yet if the issue is one you stated above, but I'll be trying the 'USB Selective Suspend' settings today.

    Thanks for the suggestions.
  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    Hi
    @beebs

    Is your Surface Pro running on the Battery or Mains Power
    Is your Surface Pro connect back to the router over Wi-Fi or is it Hard-Wired back to the router

    ATB YFM

  • beebs
    beebs Registered Users Posts: 3
    Apprentice Traveler
    @YamFazMan

    I had to edit the registry and change the USB settings. That seemed to fix it. My device is now fully updated! Thanks for the help!!!
  • YamFazMan
    YamFazMan UKPosts: 21,323
     Superuser
    edited July 2019
    Hi
    @beebs

    You're welcome, glad you're sorted :)
    Note... When Microsoft send another WIN 10 Update you may need to edit the registry again... The update re-sets to the the default "USB Selective Suspend" back to a hidden menu....

    ATB YFM