I just bought a map update

Bonny_wants_travel8
Bonny_wants_travel8 Registered Users Posts: 1
New Seeker
edited August 2021 in Map purchase & installation
After bought, I found the update is Canada and Alaska, but my existing map is Canada and US. Will this be a problem? I tried to download the update to my device, but could not. I spent the full day doing this.
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Answers

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @Bonny_wants_travel8,

    Welcome to the Community! The device already has the 'USA, Canada & Mexico' map update service on it and the your purchase of 'Canada & Alaska - Single Map Download' is unnecessary. Please get in touch with our support to raise a refund for the latest purchase of Canada map, you can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

    Also to install the latest map of US & Canada, please follow the public FAQ here.(Under MY MAPS, click Update on the map you want to update)

    Regards, lampard