Tom Tom Go Premium X — TomTom Community

Tom Tom Go Premium X

Hi....received a new TomTom Go Premium X yesterday. Plugged it in to charge and was requested to install essential updates. 16 hours on and the device is only showing 52% downloaded which is ridiculous. There is not a problem with my WIFI connection, has anybody else experienced this problem? Will be ringing Customer Services shortly, hardly the premium service it promises!!

Answers

  • YamFazManYamFazMan Posts: 15,079 Superusers
    edited July 11
    Hi


    How Fast/Slow/Good/Bad is your Wi-Fi internet Connection... See Below

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... De-select any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
    This will help to prevent a Log-Jam effect on the Tomtom Servers if something go wrong with one of the updates....

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM
  • DougLapDougLap Posts: 3,181 Superuser
    Hi @Chestergirl

    As it was a new unit I assume there were a number of updates. It is recommended that you do updates one item at a time. You should do Software updates first followed by voices and new items then map updates and then map share.

    When you have finished the updating it is suggested you do a Soft Reset which is with the unit on and working press the On/Off button for about 20 seconds until you hear the drumroll sound the let the button go. The unit reboots and is ready to use.

    Doug
  • ChestergirlChestergirl Posts: 2 [Apprentice Traveler]
    Thanks....I've contacted customer support and they think there is an issue with the device! Just waiting for them to get back to me as they suggested I exchange the device! I'll see what happens and if necessary try your suggestions!
  • YamFazManYamFazMan Posts: 15,079 Superusers
    edited July 11
    Hi
    @Chestergirl

    Like Doug says
    Did you install multiple updates all at the same time ???

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... De-select any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
    This will help to prevent a Log-Jam effect on the Tomtom Servers if something go wrong with one of the updates... The Server only has to wait for one update file to Time-Out
    _________________________

    Or were you connected....
    Go Premium X ----> Wi-Fi to PC/Laptop ----> Wi-Fi Router
    Instead of....
    Go Premium X ----> Wi-Fi Router
    __________________________

    Europe map v1030 update....
    Here....
    (1)... I'm using a Win10 PC hardwired to Modem Virgin Media 110 Mb/s
    (2)... PC Connects to the Home Wi-Fi at 40 Mb/s
    (3)... The GO 6200 direct Wi-Fi connection to the Modem is 72MB/s

    I updated the Full Europe map v1030size 9GB +
    Oviously for me, updating the GO 6200 over USB with MyDrive connect running in the background is the Faster option....
    NAV5 (Wi-Fi) Devices update on the fly i.e... No Download/Upload/Install

    I'm happy with an 9GB+ Map update in 23Mins 24secs (Stopwatch)

    ATB YFM
  • bigbig Posts: 1,565 Superuser
    edited July 15
    Thanks....I've contacted customer support and they think there is an issue with the device!
    Highly doubt that! (Not to say it's not possible, but this is a common problem and it's seldom due to the device.)
  • kingjohn6200kingjohn6200 Posts: 122 [Sovereign Trailblazer]
    edited July 16
    tomtom servers are VERY slow, I have a 100Mb broadband connection, and 2000Gb local wi fi system, but the tomtom dont use half of whats available, old outdated 2.4Gb wifi band, very slow interface, it takes forever on map updates
  • YamFazManYamFazMan Posts: 15,079 Superusers
    edited August 19
    Hi

    72 Mbps is reasonable over a 2.4Gb Wi-Fi band....
    7g8gwfpx1swt.jpg
    ATB YFM
  • mylomylomylomylo Posts: 3 [Neophyte Traveler]
    Just use the USB connection to your PC.. mine also times out every 20% downloaded. No issue with my broadband. Also downloaded much faster.
  • mylomylomylomylo Posts: 3 [Neophyte Traveler]
    Frustrates me beyond belief that you need to be a techie to use a modern device. I have tried to support TT over the years but they don't help themselves.
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