How do I manage a GO 620 using "MyDrive Connect" software? — TomTom Community

How do I manage a GO 620 using "MyDrive Connect" software?

I find the software easier to use than working directly on the tomtom device.
When I hook up the device to my pc and run the "My Drive Connect" software, it recognizes my new device, but will not allow me to manage it through the software. It just instructs me to hook up WiFi to get updates.
I would also like to redirect the maps to the new sd card I just installed, but I cannot find any way to do this either.

Best Answers

  • NiallNiall Posts: 10,562 Superuser
    edited July 10 Accepted Answer
    @mcgeezer1

    Sorry to say but with these new NAV5 devices that use WiFi for updates you can only manipulate the updates on the devices itself, MyDrive Connect (MDC) is only used in if there is no WiFi and is connected using USB, but even so the MDC needs to be minimized and the updates controlled via the device, see page 118 of the manual http://download.tomtom.com/open/manuals/gox20x/refman/TomTom-GO-EU-RG-en-gb.pdf

    The software decides where to put maps, and only puts them on a sd card if there is not enough space on the internal memory (also see my guide about formatting the sd card)
  • YamFazManYamFazMan Posts: 15,077 Superusers
    edited July 11 Accepted Answer
    Hi
    @mcgeezer1

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... De-select any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
    This will help to prevent a Log-Jam effect on the Tomtom Servers if something go wrong with one of the updates....

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM

Answers

  • NiallNiall Posts: 10,562 Superuser
    edited July 10 Accepted Answer
    @mcgeezer1

    Sorry to say but with these new NAV5 devices that use WiFi for updates you can only manipulate the updates on the devices itself, MyDrive Connect (MDC) is only used in if there is no WiFi and is connected using USB, but even so the MDC needs to be minimized and the updates controlled via the device, see page 118 of the manual http://download.tomtom.com/open/manuals/gox20x/refman/TomTom-GO-EU-RG-en-gb.pdf

    The software decides where to put maps, and only puts them on a sd card if there is not enough space on the internal memory (also see my guide about formatting the sd card)
  • YamFazManYamFazMan Posts: 15,077 Superusers
    edited July 11 Accepted Answer
    Hi
    @mcgeezer1

    The NAV5 (Wi-Fi) devices normally update using Wi-Fi...

    TomTom Video... Updating your navigation device using Wi-Fi®



    If you have successfully connected your device to your Wi-Fi....
    To check your Connection Speed, Signal Strength & Quality
    On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on the Your Wi-fi name (The one Showing as connected)
    A new Menu Page opens

    7g8gwfpx1swt.jpg
    On the left-hand side of the screen is your Wi-Fi Connection Status

    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
    All the update actions are executed on the device...

    ___________________________

    If Wi-Fi is not available or is slow/unstable/unreliable.....
    See Option... (2) Connect over USB
    ___________________________

    Option... (1) Connected Wi-Fi
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps

    I always update my devices one Update at a time
    The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... De-select any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
    This will help to prevent a Log-Jam effect on the Tomtom Servers if something go wrong with one of the updates....

    Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices

    Option... (2) Connected USB
    If Wi-Fi is not available or is slow/unstable/unreliable.....
    Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
    Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
    Get it here.....
    www.tomtom.com/getstarted
    Run MyDrive Connect.....
    Note... The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
    Connect your Device to a USB Port on your PC
    Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
    Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
    Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
    __________________________

    Note... MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
    If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar


    27bxc59f2s23.png
    ATB YFM

  • mcgeezer1mcgeezer1 Posts: 2 [Apprentice Traveler]
    Thank you all for the helpful information.
    It's nice to see that community support is alive and well!
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