TomTom Traffic Lifetime via smartphone expired — TomTom Community

TomTom Traffic, LIVE- and other Services

TomTom Traffic Lifetime via smartphone expired

Alfred_3015Alfred_3015 Posts: 2 [Apprentice Seeker]
edited July 2019 in TomTom Traffic, LIVE- and other Services
Hi everyone. I have a TomTom GO 500 with LIFETIME TRAFIC via smartphone. It is about 10 days that the navigator tells me that the TRAFFIC service has expired and to renew I must make payment. It's possible? Can you help me? How do I reactivate the LIFETIME TRAFFIC. Thank you all.
Alfredo.
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Comments

  • DougLapDougLap Posts: 3,709 Superuser
    edited July 2019
    Hi @Alfred_3015

    Contact Customer Support and if you are correct re lifetime then they can sort your account out.

    Do not answer questions but wait for an agent to answer.

    Italia
    0245279051
    lunedì-venerdì: ore 09:00-17:30 CET

    Doug
  • VikramKVikramK Posts: 8,598 TomTom Moderator
    Hi @Alfred_3015

    I made some changes in the backend, could you soft reset the device and check again.

    Try planning a route and test.

    Regards
    Vikram
  • Alfred_3015Alfred_3015 Posts: 2 [Apprentice Seeker]
    Thanks a lot, now it works !! Thank you again!!!
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