Tomtom 52 -> can not add device !
Okabelgium
Posts: 3 [Apprentice Seeker]
Ik bought a TomTom Start 52 in 2018. But I recently changed my computer, and reinstalled the Google My connect. But I was having problems with the connection of the device with my computer. So I thought maybe the problem is the cable, I bought a new device last week (same model), i connected it to my computer, no problem. With the new cable i tried to connect the device of 2018, but when i click on "add new device" the only message i get is "Connect your device .....this is how connect it blabla" I already check the device manager etc of thet computer but nothing is working.
So please can someone give me the golden clue of how to fix this problem???
I reset and re-connect is not working as wel,
So please can someone give me the golden clue of how to fix this problem???
I reset and re-connect is not working as wel,
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Answers
Superuser
Why do you want to add your device to a TomTom account? If you have not changed your email and password you don't have to do that.
First do a Soft Reset of your device:
- With your device "switch on", press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.
In your Start 52 check that you are "Log in" with MyDrive and your TomTom account.
==> Main Menu (4Dots) / TomTom Services / MyDrive ==> if there is no "Activated" ==> enter your email and password / Log in.
For MyDrive Connect try this:
Often a clean installation solves the problems.
With your device Not connected to the PC:
1 / Uninstall MDC, accept the removal of downloads in the popup window.
2 / "Restart" your PC (Not Shut Down or Sleep)
3 / Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
https://www.tomtom.com/en_gb/mydrive-connect/
4 / "Log in" with your email and password.
5 / Connect your TomTom device.
Otherwise look at this TomTom FAQ:
https://uk.support.tomtom.com/app/answers/detail/a_id/21425
Regards.
I wanted to add the device to myDrive, but there were several old devices still in my list, so i deleted them all. And I thought that I than could add the device again.
I followed your steps but i'm having problems after the soft reset.
Network status: "Not Connected"
Flitser Update: "Activated"
Mydrive (can not do anything here, can't even clikc on it. It has a cloud with a X next to it:(
Superuser
If I understand correctly you have deleted your Start52 from your TomTom user account with MyDrive Connect (MDC)
MDC software can manage up to 10 devices with the same TomTom user account.
I think you have to redo the procedure of 1st use with a "Factory Reset".
This will restore your device to its original state by deleting all your personalized menu settings, your personal data (email, password, places/favorites/trips). Your latest updates, map and NavCore internal software will remain.
In the Start52 ==> Main Menu (4Dots)/System/Reset
Then, do the clean installation of MDC, then connect your device to the PC and MDC to add it to your TomTom account.
Normally when you will syncronize with "MyDrive" (web page) via the MDC software you should get back your "My Places".
If you need further help, don't hesitate to contact TomTom Customer Support.
Belgique
027 007 272
du lundi au vendredi de 09h00 à 17h30
België
027007270
Maandag: 09:00 tot 17:30
Dinsdag t/m vrijdag: 09:00 tot 16:30
Regards.
How can I solve this?
Mod edit:Machine translated(Dutch)
Superuser
Google translation:
Are you talking about speed cameras?
Maybe your purchase was not linked correctly to your device, it happens sometimes.
But there are currently general problems with TomTom servers which may also be the reason of your problem. Look at here:
https://discussions.tomtom.com/en/discussion/comment/1696747/#Comment_1696747
https://nl.support.tomtom.com/app/home/locale/nl_BE
If necessary contact TomTom customer service who can link your purchase to your device.
België
027007270
Maandag: 09:00 tot 17:30
Dinsdag t/m vrijdag: 09:00 tot 16:30
Regards.