Tomtom 52 -> can not add device !

Okabelgium
Okabelgium Registered Users Posts: 3
Apprentice Seeker
edited July 2019 in Devices using MyDrive Connect
Ik bought a TomTom Start 52 in 2018. But I recently changed my computer, and reinstalled the Google My connect. But I was having problems with the connection of the device with my computer. So I thought maybe the problem is the cable, I bought a new device last week (same model), i connected it to my computer, no problem. With the new cable i tried to connect the device of 2018, but when i click on "add new device" the only message i get is "Connect your device .....this is how connect it blabla" I already check the device manager etc of thet computer but nothing is working.

So please can someone give me the golden clue of how to fix this problem???

I reset and re-connect is not working as wel,
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Answers

  • Okabelgium
    Okabelgium Registered Users Posts: 3
    Apprentice Seeker
    FYI: already tried this one https://discussions.tomtom.com/en/discussion/1114114/tom-tom-wont-connect-to-pc none of these things work!

  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    edited July 2019
    Hi @Okabelgium

    Why do you want to add your device to a TomTom account? If you have not changed your email and password you don't have to do that.

    First do a Soft Reset of your device:
    - With your device "switch on", press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.

    In your Start 52 check that you are "Log in" with MyDrive and your TomTom account.
    ==> Main Menu (4Dots) / TomTom Services / MyDrive ==> if there is no "Activated" ==> enter your email and password / Log in.

    For MyDrive Connect try this:
    Often a clean installation solves the problems.
    With your device Not connected to the PC:
    1 / Uninstall MDC, accept the removal of downloads in the popup window.
    2 / "Restart" your PC (Not Shut Down or Sleep)
    3 / Download and install the last version MDC, take it here, at the bottom, the green button "Download for ...":
    https://www.tomtom.com/en_gb/mydrive-connect/
    4 / "Log in" with your email and password.
    5 / Connect your TomTom device.

    Otherwise look at this TomTom FAQ:
    https://uk.support.tomtom.com/app/answers/detail/a_id/21425

    Regards.
  • Okabelgium
    Okabelgium Registered Users Posts: 3
    Apprentice Seeker
    LAURE123 wrote: »
    Hi @Okabelgium

    Why do you want to add your device to a TomTom account? If you have not changed your email and password you don't have to do that.

    First do a Soft Reset of your device:
    - With your device "switch on", press and hold the On/Off button until you hear the drum sounds. This can take 30 seconds or more. The device restarts. If you see a black screen with white text, hold down the button until you hear the drum sounds.

    In your Start 52 check that you are "Log in" with MyDrive and your TomTom account.
    ==> Main Menu (4Dots) / TomTom Services / MyDrive ==> if there is no "Activated" ==> enter your email and password / Log in.

    I wanted to add the device to myDrive, but there were several old devices still in my list, so i deleted them all. And I thought that I than could add the device again.

    I followed your steps but i'm having problems after the soft reset.

    Network status: "Not Connected"
    Flitser Update: "Activated"
    Mydrive (can not do anything here, can't even clikc on it. It has a cloud with a X next to it:(

  • KarelVerhelst
    KarelVerhelst Registered Users Posts: 1
    New Seeker
    edited March 2020
    I bought the flash update for the new year. When I want to install this on my Via 52, the website asks again to buy the flash update ...
    How can I solve this?

    Mod edit:Machine translated(Dutch)
  • LAURE123
    LAURE123 Posts: 1,632
    Superuser
    Hi @KarelVerhelst

    Google translation:
    "I bought the flash update for the new year. When I want to install this on my Via 52, the website asks again to buy the flash update ...
    How can I solve this?"

    Are you talking about speed cameras?
    Maybe your purchase was not linked correctly to your device, it happens sometimes.
    But there are currently general problems with TomTom servers which may also be the reason of your problem. Look at here:
    https://discussions.tomtom.com/en/discussion/comment/1696747/#Comment_1696747

    https://nl.support.tomtom.com/app/home/locale/nl_BE
    Het is momenteel niet mogelijk om apparaten bij te werken met MyDrive Connect, TomTom HOME of via Wi-Fi. We werken met hoge prioriteit aan een oplossing.

    If necessary contact TomTom customer service who can link your purchase to your device.
    België
    027007270
    Maandag: 09:00 tot 17:30
    Dinsdag t/m vrijdag: 09:00 tot 16:30

    Regards.

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