Problem with latest maps?

palohlavaj · July 2019

Hi,
Yesterday I bought TomTom navigation navigation start 42, where I installed the current maps immediately after purchase. After checking the map in the navigation, the device announces that it has an 8-month-old 1020.9286 map installed. However, according to TomTom site, the current map should have a label beginning with 1030. So I want to know where the problem occurred and how to update the current map.
*Right after purchase, device has 1010 version of maps

YamFazMan · July 2019

Hi
@palohlavaj

See... Update your TomTom navigation device....
Scroll down and select & Install the appropriate MyDrive Connect
https://www.tomtom.com/en_gb/mydrive-connect/

If you already have MyDrive Connect Installed & Running ...Did you clear the Cache ???
With MyDrive Connect running...
Click on the Cog Wheel Icon Screen top right
Click on the Downloads Tab
Empty download folder
Save settings

ATB YFM

palohlavaj · July 2019

Cache is clear, I also tried to reinstall the app, but nothing change. MyDrive Connect still says that I have latest maps

DougLap · July 2019

Hi @palohlavaj

What country are you in?

Doug

palohlavaj · July 2019

Hi, @DougLap Im in Slovakia.

DougLap · July 2019

Hi @palohlavaj

I have asked the Forum Mods to have a look at this one. It will be tomorrow before they will see it.

Doug

VikramK · July 2019

@palohlavaj

I replied to you here: https://discussions.tomtom.com/en/discussion/comment/1657863/#Comment_1657863

Regards
Vikram

palohlavaj · July 2019

Hi,
@VikramK
I don't know how you made it, but today, like a miracle, the update appeared

. Now i have installed both maps. Unfortunately, this new version is without map of Russia. I have no idea why, since the previous map contained Russia. Do you know why?
Anyway, thank you (and @DougLap, and @YamFazMan) very much for your help.

Problem with latest maps?

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