Answers

• Palferman Posts: 113 [Supreme Trailblazer]

  July 2019

  Can’t answer your question but have come across some issues today. App has been working fine but this afternoon had no traffic information so I checked against my Go5000 which showed all the delays in the area.
  Like you I
  Uninstalled app
  Reset phone
  But now although I can download maps I can’t
  Download voice or login to my account and it gives same error message as you ie check internet connection.
  Since it’s the weekend do any of our esteemed travellers have any suggestions.
  

  0
• Lochfrass Posts: 14,131
  Superusers

  July 2019

  I think there are serverproblems.
  https://discussions.tomtom.com/en/discussion/1115300/cant-log-in-back-to-tom-tom-go-check-you-internet-connection-error#latest

  0
• Mistakenplane Posts: 1 [New Traveler]

  July 2019

  Very frustrating, the twitter team said there were no issues so I've been worrying, deleting, uninstalling, etc. I can install maps but can't log in or anything as it then says no Internet connection. At least if there are actual problems it will get solved, though it means having to use an inferior app when travelling today.

  0
• Palferman Posts: 113 [Supreme Trailblazer]

  July 2019

  Can’t even install maps at moment
  It’s typical of tomtom, worked fine and now I’ve signed up for subscription it’s not working

  0
• Lochfrass Posts: 14,131
  Superusers

  July 2019

  Servers work again

  0
• Palferman Posts: 113 [Supreme Trailblazer]

  July 2019

  Yes, everything back to normal this morning.
  Voice and maps downloaded and logged in to account

  0
• lampard Posts: 5,142 Moderator

  July 2019 Accepted Answer

  Hi All,
  
  We apologize for the inconvenience. Our GO Mobile and GO Navigation apps (iOS & Android) suffered an outage last Friday due to connection issues with TomTom’s backend. The issue has been resolved since early Saturday
  
  Regards, lampard

  5