Comments

• MikkoK Posts: 23,905 Retired Community Managers and Staff

  August 2017

  Hi Vesparts,
  
  Welcome to the forum!
  
  Unfortunately, this is a known issue. We're working hard to find a solution as soon as possible. Meanwhile, many have been able to work around it by turning their phone to flight mode but leaving Bluetooth® enabled.
  
  Could you also state your iOS version, please, so that I can add them to the ticket?
  
  Thanks, Mikko

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• [Gelöschter Benutzer] Posts: 5,321 [Revered Navigator]

  August 2017

  https://en.discussions.tomtom.com/tomtom-vio-479/vio-and-iphone-6-connectivity-issue-1011501

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• Vesparts Posts: 3 [Apprentice Traveler]

  August 2017

  Thanks for the reply, version 10.3.3 iphone 7 plus.

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• MikkoK Posts: 23,905 Retired Community Managers and Staff

  August 2017

  Thanks, Vesparts!

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• Vesparts Posts: 3 [Apprentice Traveler]

  August 2017

  Thanks for the link EthoZ, haha this topic was 10 months ago and still not resolved, turn my iphone to airplane mode is the best TomTom can offer?

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• MikkoK Posts: 23,905 Retired Community Managers and Staff

  August 2017

  Hi Vesparts,
  
  The earlier reported issues EthoZ linked to had similar symptoms but different root cause. They have been solve already. We've since started a new investigation about the new issues that get reported.
  
  Should my advise not help you get this sorted, please report to Customer Service. They'll be able to get to the bottom of this and assist you accordingly.
  
  Cheers, Mikko

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• Mymatejim Posts: 1 [New Traveler]

  April 10

  Any news on a update on this? Mine has been fine since I got it until a few days ago, now the connection keeps dropping. It maybe holds a connection for 30 seconds before dropping and failing to reconnect

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• Mickbrowner Posts: 0 [New Seeker]

  May 19 edited May 20

  My 3 week old vio was working perfectly connected to my I phone 6s, it is now only connecting intermittently for a few seconds at a time, I have tried re pairing the two items but the same problem exists, the phone connects perfectly to any other blue tooth items I own? Help!

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• ashbrook Posts: 2 [Apprentice Traveler]

  May 26

  Mine loses connectivity intermittently as well I'm using a Samsung Galaxy Note 8. Get a combination of the question mark screen and the location arrow not knowing where it is.
  Any advice?

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• Yan_V Posts: 1 [New Seeker]

  June 6

  I have the same problem with my VIO, it starts well each time but after 1minute or few minutes, the connection is lost and I am lost also then. If I reopen my phone, it works for a while then fail again!
  Strangely enough, it was working fine for a while!!
  not anymore!
  This is very annoying!! I have an iPhone 6 with IOS version 12.3.1.
  I am looking for advice/solution how to solve those connection problem?

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• dalid Posts: 14 [Master Explorer]

  June 26

  Well it seems that VIO is made only for Android phones...

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• Simonmlondon Posts: 1 [New Seeker]

  July 5

  So is this still an issue for iPhones? I’ve just bought one for my bike and it’s disappointing that I’m experiencing the same problem with the Bluetooth connectivity, it t goes back so long!!
  
  Am I missing something, is there a fix??
  
  Thanks

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• ggarnczarczyk Posts: 1 [New Seeker]

  July 11

  Hi when is the iphone OS connectivity going to be sorted for my VIO.
  
  when will this be sorted?

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