Update VIA 135 map through MyDrive Connect

Shone
Shone Registered Users Posts: 4
Apprentice Seeker
edited December 2021 in Devices using MyDrive Connect
Please help me to update my VIA 135 map
Yesterday I update it through MyDrive Connect and at the end surprised that it was updated only to the map version 9.00, which is from the year 2012 ?!
When I was buying the navi I paid more because od the lifetime update...

Answers

  • DougLap
    DougLap Posts: 10,122
    Superuser
    Hi @Shone

    You have not said what country you are in so here is the list of Customer Support numbers and I would suggest that you ring them to clarify whether your unit was sold with Lifetime Map updates.

    https://discussions.tomtom.com/en/discussion/988105/customer-support-phone-numbers/p1

    Doug
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    edited July 2019
    Hi @Shone

    Welcome to the Community! Somehow the map update service didn't get activated automatically. Can you please link your device again to your email address and see if you get the latest map offered in the MyDrive Connect? Let us know!

    Cheers, lampard
  • Shone
    Shone Registered Users Posts: 4
    Apprentice Seeker
    Hi @lampard
    I'm traveling these days, so as soon as I can I'll connect the device and try again
    Thank you