After update - error — TomTom Community

After update - error

After update - error.
"Problem with map you cannot use this map on this device tomtom: Europe-100381".
Maps do not work. How do I recover the maps?

Answers

  • VikramKVikramK Posts: 12,891 Moderator
    Hi @vr7255835

    Welcome to the community!

    I have reactivated the map on your account.

    Please remove the existing map first using TomTom HOME and then download a fresh version that gets offered.

    Regards
    Vikram :smiley:
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    do I delete an existing map using TomTom HOME? How exactly do this?
  • VikramKVikramK Posts: 12,891 Moderator
    @vr7255835

    Steps:

    # Click Manage my device in TomTom HOME and select the Items on the device tab.

    # Expand Maps and then select the map you want to remove.

    # Click Remove selected items

    # Click OK to delete the map

    Regards
    Vikram
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    Thank!
    On your recommendation, I deleted the card, but now I cannot find a new one. Navigator does not offer. Help! How to do it?
  • VikramKVikramK Posts: 12,891 Moderator
    Hi @vr7255835

    You should be offered the Europe map in TomTom HOME..

    Could you follow the steps on this FAQ:

    http://uk.support.tomtom.com/app/answers/detail/a_id/15231

    Regards
    Vikram
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    edited February 2019
    I did everything according to the instructions, but the map is not offered

    smdbqoay4xis.png

  • VikramKVikramK Posts: 12,891 Moderator
    edited February 2019
    Hi @vr7255835

    That is strange..

    Could you click on this link, to send me the serial number of your device through a PM.

    Regards
    Vikram
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    sent.
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    sent.
  • vr7255835vr7255835 Posts: 7 [Apprentice Traveler]
    Hello
    My problem is not solved
  • brlkbrlk Posts: 4 [Apprentice Traveler]
    edited July 2019
    Hi @VikramK
    I have the same issue that the @vr7255835 has.
    I just bought a Renault Megane 3 with the Camrminat TomTom nav, and after updating with the TomTom HOME and I'm getting the "Problem with map you cannot use this map on this device tomtom: Europe-100381" error.

    Could you please help me with that?
  • uhlalexuhlalex Posts: 1 [New Traveler]
    Also error 100381 after installing update
    cs934ly1kb4r.jpg

  • VikramKVikramK Posts: 12,891 Moderator
    Hi @uhlalex

    Welcome to the community!

    Map reactivated, just remove the existing map and download a fresh version using TomTom HOME.

    Regards
    Vikram
  • Will_2120Will_2120 Posts: 2 [Novice Seeker]
    Hi,
    PLease help!
    I am now having this same issue.

    Thank you
  • DougLapDougLap Posts: 9,176
    Superuser
    Hi @Will_2120

    Look back here tomorrow to see if @VikramK has been able to sort it for you.

    Doug
  • VikramKVikramK Posts: 12,891 Moderator
    Hi @Will_2120
    Welcome to the community! A map has been activated for your TomTom. Just remove the existing map and download a fresh version offered under updates using TomTom HOME.

    Regards,
    Vikram
  • Will_2120Will_2120 Posts: 2 [Novice Seeker]
    Thank you so much Vikram.

    That worked! Just like magic :)

    Keep up the good work.
  • Paul8585Paul8585 Posts: 3 [New Seeker]
    Hi @VikramK

    I see you've been very helpful here and I hope you can help me also.

    I've just found my old XL310 in a box after moving house 5 years ago, I remember trying to update my device and it no longer worked after that so I just packed it away.

    Today I've tried to load it up but it says no maps found. Are you please able to send the activated map to my TomTom Home?

    Many thanks
    Paul
  • VikramKVikramK Posts: 12,891 Moderator
    @Paul8585
    Hi Paul
    Do you remember the original map region (Factory installed).

    Thanks, Vikram
  • Paul8585Paul8585 Posts: 3 [New Seeker]
    @VikramK

    Sorry, completely forgot to say, It was Uk and Ireland
  • VikramKVikramK Posts: 12,891 Moderator
    Thanks Paul :)
    Map activated, please check for updates in TomTom HOME.


    - Vikram
  • Paul8585Paul8585 Posts: 3 [New Seeker]
    Thanks very much Vikram, that sorted it!! :)<3
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