TomTom GO 5200 crashing

Satsidhu01 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
Hi, has anyone had problems with their tomtom 5200? My tomtom 5200 keeps crashing whilst in use and its a nightmare to get it to work sometimes it can take a couple of hours for it to reset itself. When it finally Resets itself the Live traffic doesn't work.


  • VikramK
    VikramK Administrators Posts: 14,070
    Hi Satsidhu01

    Welcome to the community!

    Have you already tried a factory reset?

    Main menu- Settings- System-Reset device

  • PAJF
    PAJF Registered Users Posts: 4
    Apprentice Traveler
    I did have the same problemen after an update in March 2021. After a few weeks it worked normal again but in August 2021 after a new map update the GO 5200 kept rebooting while driving. Now it is completely stuck after factory reset.
  • DougLap
    DougLap Posts: 9,966
    Hi @PAJF

    Try turning My drive off on the device which will not adversely effect the units operation whilst travelling.

  • malcs3
    malcs3 Registered Users Posts: 14
    Legendary Explorer
    I have a problem that my Go Premium continually freezes then restarts over and over. I found that if i turn the My Drive syncing OFF on the device then it sorts out the problem. But it means I cannot connect to the My Drive app on my phone!! And the reply I keep getting is to try a new account....which means I lose all my stored places etc. 3 of my friends have exactly the same issue. TomTom need to correct the issue with a software update, as it is not my account that's faulty but the software. My device works perfectly if the syncing to MyDrive is OFF
  • Willy875
    Willy875 Registered Users Posts: 6,017
    Revered Voyager
    You activate Mydrive only to transfer a route or place once done deactivate again.