Disconnection during update — TomTom Community

Disconnection during update

ManuonicoManuonico Posts: 6 [Apprentice Traveler]
My TomTom Rider 450 continues to disconnect during the update.
I already have:
- reinstalled Mydrive
- Uninstalled and reinstalled the navigator from Device Manager
- restored the navigator

How can I solve it?

Comments

  • YamFazManYamFazMan Posts: 17,495
    Superusers
    Hi
    @Manuonico

    Welcome to the site
    Re "Download/installation interrupted".....
    Are your USB ports set for power saving "USB Selective Suspend"

    Win7 See... http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

    Win10 See… https://www.tenforums.com/tutorials/73187-turn-off-usb-selective-suspend-windows-10-a.html
    Click on link and scroll down to "Turn Off USB Selective Suspend"

    Also turn off any Screen savers any other Power savers or USB port monitoring software installed
    ________________________________

    Random Disconnects on Surface Pro 3 & 4
    Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

    On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
    You will need to edit the Registry for the USB Selective Suspend menu to show

    See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855

    ATB YFM
  • ManuonicoManuonico Posts: 6 [Apprentice Traveler]
    I tried with Turn Off USB Selective Suspend but the problem persist. I connect TomTom to pc, the download starts but after few second it disconnect.
    I haven't this: USB Selective Suspend
  • YamFazManYamFazMan Posts: 17,495
    Superusers
    edited June 2019
    Hi

    What computer are you using

    Are you connected Hard-wired or a Laptop over Wi-Fi
    How Fast/Slow/Good/Bad is your internet connection

    ATB YFM
  • ManuonicoManuonico Posts: 6 [Apprentice Traveler]
    Dell XPS 9360: i7-8550u-16GB-512GB

    Laptop over Wifi (DW: 12Mbps)

    The problem isn't internet connection, but connection between TomTom and USB port
  • YamFazManYamFazMan Posts: 17,495
    Superusers
    Hi
    @Manuonico

    Wow !!! That's a really slow Internet connection
    On the latest NAV5 (Wi-fi) devices Tomtom recommend a minimum 30MB/s connection

    Is the Laptop running on the Internal Battery or Mains Power
    Some laptops have a different USB Selective suspend setting option depending if Laptop is using Battery or Mains Power

    You Have checked the USB Selective Suspend in the Win10 Power Setting menu ???

    ATB YFM
  • ManuonicoManuonico Posts: 6 [Apprentice Traveler]
    In italy, 15 Mbps is the average of internet connection unfortunately...
    I have already check the USB Selective Suspend but there isn't in advanced setting of energy saver.

    i try to connect the TomTom and I wait until the download wasn't finished then I try to disconnect TomTom and retry
  • ManuonicoManuonico Posts: 6 [Apprentice Traveler]
    edited June 2019
    This is the error message:

    Connection procedure:
    connect the device directly to the computer using the supplied USB cable.
    Turn on the device.
    Tip: ONLY use the USB cable supplied with the device. Other USB cables may not work. The USB cable must be connected directly to a USB port on the computer and not to a USB hub or USB port on the keyboard or monitor. Do not use the stand to connect the device to the computer.
  • YamFazManYamFazMan Posts: 17,495
    Superusers
    Hi
    @Manuonico

    Google Translate....
    Connection procedure:
    connect the device directly to the computer using the supplied USB cable.
    Turn on the device.
    Tip: ONLY use the USB cable supplied with the device. Other USB cables may not work. The USB cable must be connected directly to a USB port on the computer and not to a USB hub or USB port on the keyboard or monitor. Do not use the stand to connect the device to the computer.
    ____________________________

    I think Dell may be doing the same a Microsoft.... on the Surface Pro 3 & 4
    Random Disconnects on Surface Pro 3 & 4
    Do you have or have access to a 'Surface Dock', if so plug your device into a USB port on that. Others have found that to work

    On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
    You will need to edit the Registry for the USB Selective Suspend menu to show

    See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855
    _______________________________

    My Linx 10/10 Win10 Tablet was exactly the same... I had to edit the Registry to activate the Advanced setting in the Power Menu

    Maybe contact Dell Technical Support and ask if USB Selective Suspend has been deactivated on your model of Laptop

    ATB YFM
  • ManuonicoManuonico Posts: 6 [Apprentice Traveler]
    edited June 2019
    I tried with an HUB and type C port, but it not work.

    I have solved the problem with this:

    "On the Win10 tablets, Microsoft has hidden the "USB Selective Suspend" menu
    You will need to edit the Registry for the USB Selective Suspend menu to show

    See... https://discussions.tomtom.com/en/discussion/comment/1234855/#Comment_1234855"

    Thank you!!
  • YamFazManYamFazMan Posts: 17,495
    Superusers
    Hi
    @Manuonico

    You're welcome, glad you're sorted :)
    I'll add a note to my posts Re : to include some Dell Laptops

    ATB YFM
  • ninjaefninjaef Posts: 10 [Master Traveler]
    edited July 2019
    Manuonico wrote: »
    Dell XPS 9360: i7-8550u-16GB-512GB

    Laptop over Wifi (DW: 12Mbps)

    The problem isn't internet connection, but connection between TomTom and USB port

    The 550 can update over WiFi directly, no need for USB or a laptop. Just configure its WiFi settings , and connect to your router, then update. Why are you using a laptop and USB?
  • YamFazManYamFazMan Posts: 17,495
    Superusers
    edited July 2019
    Hi
    @ninjaef
    Manuonico wrote: »
    My TomTom Rider 450 continues to disconnect during the update.
    I already have:
    - reinstalled Mydrive
    - Uninstalled and reinstalled the navigator from Device Manager
    - restored the navigator
    How can I solve it?
    ninjaef wrote: »
    Manuonico wrote: »
    Dell XPS 9360: i7-8550u-16GB-512GB

    Laptop over Wifi (DW: 12Mbps)

    The problem isn't internet connection, but connection between TomTom and USB port

    The 550 can update over WiFi directly, no need for USB or a laptop. Just configure its WiFi settings , and connect to your router, then update. Why are you using a laptop and USB?
    Because it's not a Rider 550... The device in question is a Rider 450
    "KD">Rider 400 / 410 / 420 / 450, 16GB + micro-SDHC
    MyDrive Connect NAV4

    ATB YFM
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