Can't purchase map in Slovenia
I can not make a purchase through website - there is no Slovenia in the drop-down menu of countries, and your TomTom HOME PC application will give an error when trying to purchase - "Internal server error. 236/#https://community.tomtom.com/payment/initiatePayment: *IT payment server returned an unexpected error* Error code: 236 ..."
Does my money stink? Joke aside, I really would like to make a purchase, but really can't.
Thank you for your help!
Answers
Welcome to the community!
COuld you try ordering it on the Ireland webshop.
https://www.tomtom.com/en_ie/drive/maps-services/shop/travel-map/europe/
You don't have to enter your physical address when asked as this will be a downloadable service, you can trick the ordering flow by entering a dummy address.
Once the order is placed successfully the map will be offered for download (TomTom HOME)
Regards
Vikram
Superusers
0800 980670
Monday-Friday: 10:00 to 18:30
Superuser
If you have a GO620 Wifi you should be able to Add a European map from Maps in Settings at no cost as you should have Worlds maps.
If you are saying that you cannot it would suggest that your account needs sorting and if you contact your local Customer support they should be able to sort it. There should be no need to change account at all. Are you sure you are contacting the correct Tomtom Customer support . See below for the Customer Support Telephone numbers.
The only thing to be aware of is that as you purchased the device in Australia the Traffic facility will only work in that region. When you travel to Europe Traffic will not work as Traffic would not work for me if I went to Australia or USA etc. Traffic is restricted to the region in which the device was purchased.
https://discussions.tomtom.com/en/discussion/1115662/phone-numbers-to-contact-customer-support-new
Doug