Why am I not able to download my report? — TomTom Community

Why am I not able to download my report?

LienLien Posts: 2 [Apprentice Seeker]
When I try to download my issued report from MapShare I recieve an e-mail that I don't have any reportsvy0ru3xeo9m4.png
:

Dear User,

We have processed your request to download reports. We found no reports submitted to us.

Note: The above link is valid only for 30 days from the date of receipt of this email. In case you do not download the reports within given time, please submit request to download reports again.

If you have any further questions, please do not hesitate to contact our customer support, we will be happy to help.



*** This is an automatically generated email, please do not reply ***
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Answers

  • VikramKVikramK Posts: 10,485 Moderator
    Hi @Lien

    What is the report id?

    Any specific reason you wish to download it?

    Regards
    Vikram
  • LienLien Posts: 2 [Apprentice Seeker]
    Hi,

    The id is: 91eca9f4-073e-4552-b5c3-929d6305c8c2.
    I would like to check out how it works and what the downloaded report looks like.

    Kind regards,

    Lien
  • VikramKVikramK Posts: 10,485 Moderator
    I am unable to trace this id in our systems.

    The reports get incorporated in maps which are rolled out as quarterly updates so I am not sure downloading it to a computer will help..

    Regards
    Vikram
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