Rider 550 - Hoarse voice in headset
Whenever the iPhone pairing is active, the audio from the Rider is badly distorted. When you turn off the phone or put it in airplane mode, the problem goes away.
After searching the forums, I discovered that this problem is not new. It has existed for over 2 years with the Rider 400/450, yet despite hundreds of posts, nothing seems to have been done about it.
See also: https://en.discussions.tomtom.com/rider-51/rider-400-audio-quality-not-improved-in-latest-software-1000309/
Not only has TomTom brought out a new model with exactly the same fault, but they have also incorrectly marked the first thread above as "Solved"!!!
I tried contacting support today. The support agent put me on hold for three minutes, then told me my issue would be escalated. She didn't bother asking me for the make/model of phone or headset! The confirmation email I received following the call stated "As discussed on call, I have escalated the case to the concern team and may be in future we might release an update for the same."
Worse still, the email stated "After 3 days your incident will be automatically set to Answered".
Come on TomTom, treat your customers with some respect!
I look forward to a reply from TomTom, but I'm not holding my breath...