I have reported map errors where roads are not there and these have been designated as fixed. There have been a number of community map updates and at least one full map update but the errors remain. Customer service repeatedly advise they will get back to me when they hear from the "concerned" team but absolutely nothing ever comes back. I must say overall the product is good but the customer service really lets the product down.
2
Answers
Let me check for updates.
Could you share the report id's here, please?
Regards
Vikram
47d7f572-8f65-4446-bf2b-3d23cc30d9d1
79aedb00-770f-4574-ade5-dcb874a0e950
Also f7f6a465-e476-4165-8e48-bf50109b5e0e has been pending since 12 April.
Thanks
Andy
Superuser
2. 79aedb00-770f-4574-ade5-dcb874a0e950 Reported on -2019 April 11
These will require 6-9 months to reflect on the actual maps on the PND's
f7f6a465-e476-4165-8e48-bf50109b5e0e
The one you mention is pending, I am unable to search for it in the system.
Regards
Vikram
Currenlty TomTom has traffic arriving from the west turning off the main road and taking two turns to go through a McDonlads Take away.
In the other problem traffic from the East is being turned off the main road and up a dead end.
Absolutely frustrating and quite pathetic. - it gived me no confidence that when I travelk outside of my home area that the TomTom system, will be correct.
since early October I have reported (5) times a new road, but I have not yet seen the change from Tom Tom. In August I reported two new streets with names and they were deleted. I got tired of reporting and not seeing results.
Could you share the mapshare report id please?
I would like to refer this back to the team and check for any updates.
Thanks
Vikram
Welcome to the community!
The correction got accepted in December 2019 and it could take upto 6-9 months for the change to be rolled out in our quarterly map updates.
https://uk.support.tomtom.com/app/answers/detail/a_id/26419
Regards
Vikram
Thank you for quick answer but I can't understand why it must be in process for such a long time. Navi applicatnions should take accuracy of maps as their highest priority and do their best in delivering ap-to-date maps as soon as possible. Six months is definitely too long!
Best regards
Zbigniew