Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    @aweather Your watch may have depleted battery. I've now put you on the old version 1.3.255, please make a factory reset on you watch and the version will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.

    @jaeshan34 I've now put you on the old version 1.3.255, please make a factory reset on you watch and the version will be offered to you in Sports Connect. See if this improves the situation!

    Thanks, lampard
  • arak
    arak Registered Users Posts: 4
    Apprentice Seeker
    Hallo, Can you also please rollback my firmware.
    Updated to 1.7.64 and battery drains within minutes.
    Have reset, Syncing is off, Nightmode is off as well
    Thanks! Alex
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    @arak Watch linked to your account is two plus years old so this might be the case of depleted battery and rolling back to version version won't help in this case. But make a factory reset on you watch and the version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts. Hope this improves the situation!

    Thanks, lampard
  • jfbarb
    jfbarb Registered Users Posts: 1
    Novice Seeker
    Hi, Can you also please rollback my firmware for my spark 3
    Since I updated to 1.7.64 my battery drains within a hour. My watch is now useless for a year. I tried a factory reset without result

    thank you
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    @jfbarb Please make a factory reset on you watch and the old version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts.

    Cheers, lampard
  • rainer9968
    rainer9968 Registered Users Posts: 1
    New Seeker
    Hello, Can you also please rollback my firmware Spark 3 cardio.
    Updated to 1.7.64 and battery drains within a couple of hours.
    Have reset
    Syncing is off
    Nightmode is off as well


    Thank you!
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    Hi @rainer9968

    If you make a factory reset on you watch now and the old version 1.3.255 will be offered to you in Sports Connect. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts. Also, give it a test run and see if this improves the situation otherwise you can get in touch with our support to get your watch replaced under warranty.

    Regards, lampard
  • ati_runs
    ati_runs Registered Users Posts: 4
    Apprentice Seeker
    Hi @lampard ,

    thank you for enabling me to factory reset to 1.3.255. I did the factoy reset today, went for a run, then I came back and connected my tomtom runner 2 cardio+music to my macbook with USB (with the tomtom software installed on the macbook, also tried to re-install), and it did not sync the workout. So it recognized the watch, it is saying "Ready to go" in the TomTom app on macbook, but the workout wasn't synced to mysports.tomtom.com and neither to endomondo or strava. Are you aware of similar issue? Can you please help? Next saturday (29th of June) I'm running a 1/2 marathon and I'd like to be able to sync that race...
    Please advice.
  • ati_runs
    ati_runs Registered Users Posts: 4
    Apprentice Seeker
    Hi @lampard,

    but the battery is still bad as it was with previous software version.. so, can you just please revert my software version to the latest and I'll do a factory reset again? Hopefully that will solve the syncing issue.

    Thank you.
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    @ati_runs The latest version 1.7.64 will now be offered to you in Sports Connect.
  • Mack_01
    Mack_01 Registered Users Posts: 2
    Apprentice Seeker
    Hi there. Can I request a rollback to 1.3.255 please, battery barely lasts the day. TIA
  • Mack_01
    Mack_01 Registered Users Posts: 2
    Apprentice Seeker
    @lampard

    Hi mate. Can you fix me up with the rollback to 1.3.255 too, please.

    Thanks
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    @Mack_01 This can be the case of depleted battery and we've seen that rolling back to version 1.3.255 helped some of the users. Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts when on 1.3.255. I've now put you on old version 1.3.255, please make a factory reset on you watch and it will be offered to you in Sports Connect. See if this improves the situation!

    Cheers, lampard
  • cameliaRojas
    cameliaRojas Registered Users Posts: 3
    Apprentice Seeker
    @lampard

    Hi mate. Can you fix me up with the rollback to 1.3.255 too, please.

    Thanks
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    edited July 2019
    @cameliaRojas Your situation is same as 'Mack_01' above and it may be a depleted battery on the watch. Please make a factory reset using Sports Connect and version 1.3.255 will be offered to you. Give it test run and see if it helps!

    Cheers, lampard
  • cameliaRojas
    cameliaRojas Registered Users Posts: 3
    Apprentice Seeker
    @lampard Hi, thanks for the answer, i just did but the 1.7 version downloaded automatically, there is any other step that i may be missing???
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    @cameliaRojas I can see that your watch has the 1.3.255 version installed on it. Can you please confirm this otherwise just a factory reset using Sports Connect will do the trick?

    Cheers, lampard
  • sandratafulo_76
    sandratafulo_76 Registered Users Posts: 3
    Apprentice Traveler
    I have a TomTom Spark 3 since 2016 and suddenly the battery does last any time. After charging the battery goes down instantly.
    I already performed the factory reset, the version is 1.7.64. Please link me to the previous version until you can push a more responsible and reliable update. Thanks.
  • Carlospaco
    Carlospaco Registered Users Posts: 3
    Neophyte Traveler
    Hey, i also want a rolback. When i try a reset , it does not offers me version 1.3.255 on sportconnect. Please need some help
    Thanks
  • AnfieldArmy89
    AnfieldArmy89 Registered Users Posts: 1
    Novice Seeker
    Hi. I have a TomTom Spark FIT for almost 2 years now. Since the last update, the battery lasts for a couple hours only. The version that I have is 1.7.64. Please link me to the previous version
  • lampard
    lampard Administrators Posts: 6,061
    Moderator
    @sandratafulo_76 @Carlospaco @AnfieldArmy89 If you now perform a factory reset on your watch, the version 1.3.255 will be offered to you in Sports Connect. Give it a test run after this and see if this helps otherwise it might be the case of depleted battery.

    Please note that you'll loose the latest features like Personalized Workouts, Fitness Age, Control of syncing and alerts when on 1.3.255.

    Regards, lampard
  • Carlospaco
    Carlospaco Registered Users Posts: 3
    Neophyte Traveler
    @lampard thanks, will give it a try tommorow. Know i am on my work. Thanks in advance Greetz
  • lwa99bgp
    lwa99bgp Registered Users Posts: 1
    New Seeker
    Hello,

    Can you also please rollback my firmware. Updated to 1.7.64 and battery drains within a couple of hours.

    Syncing and night mode are off and have done a reset but no improvement.

    Thanks.
  • martymcd
    martymcd Registered Users Posts: 1
    New Seeker
    Hi @lampard

    Would you mind rolling back my firmware also?

    Thanks
    Marty
This discussion has been closed.